Lexus of Kendall

WORST customer service EVER I have lived the worst situation dealing with Lexus of kendall dealer. After being a customer for over 3 years, I think I have received the worst trea I have lived the worst situation dealing with Lexus of kendall dealer. After being a customer for over 3 years, I think I have received the worst treatment and worst customer service. I do not recommend this dealer to anybody, they know how to persuade you to take a car from them, very good sales people, they called me almost every day to renew my lease, until I got tired of their post sale service and decided to change to gunther mazda in fort lauderdale, fl. At this dealer they only care about about the sale. To make a long story short, after I ended my lease 1 year and a half ago, I have been trying to get lexus of kendall dealer to give me the wear and tear company they sold me the insurance through, and sales person doesn't reply texts, phone calls, or even I have been to the dealer and every one seems to wash their hands with my case. Also, AND THE WORST, they told me they would take care of the miles when I traded in my previous lexus, and now I am in collection because lexus's has taken forever to take action in my case. I know is my fault i signed the thousands of pages of contract they make customers sign, and failed to read that lexus is not responsible for miles, however I do remember the sales guy telling me lexus would remove the excess miles because that is the reason why renewed my first lease with them. So, WORST DEALER EVER IN MIAMI, WORST CUSTOMER SERVICE, WORST EXPERIENCE, DO NOT DO BUSINESS WITH THIS DEALER. More

Good customer service! Even though we couldn’t take the car we wanted because of the price, this one is beautiful! I’m glad I upgraded to Lexus! Cecilia was really helpful a Even though we couldn’t take the car we wanted because of the price, this one is beautiful! I’m glad I upgraded to Lexus! Cecilia was really helpful and nice ... 👍 🎆 More

Above and Beyond Great experience at Lexus of Kendall. Walked in on a Thursday afternoon to smiling faces and no pressure. My sales consultant, Cecilia Redonda, kept Great experience at Lexus of Kendall. Walked in on a Thursday afternoon to smiling faces and no pressure. My sales consultant, Cecilia Redonda, kept everything relaxed and friendly. She was incredibly patient and truly my advocate going above and beyond to ensure my satisfaction. Karla and Alfredo were very helpful, too. Got a very good deal and couldn't be happier! : ) More

Outstanding Professionalism!!! I have been buying Lexus for over 15 years and I have never had such an amazing salesperson. Very professional, and attended to every need in a timely I have been buying Lexus for over 15 years and I have never had such an amazing salesperson. Very professional, and attended to every need in a timely manner. I read the previous review, and the assessment couldn't be anything further from the truth. I'm guessing they didn't get the deal they wanted and were upset. My husband sold cars, so I can read through the BS. Thank you Shane Bell for a memorable experience. Definitely ask for Shane at Lexus of Kendall. BTW John P. was excellent as well. More

happy 100 % satisfacción, muy buena atención por todo el personal, especial agradecimiento a la vendedora CECILIA REDONDA, se la recomiendo a todo cliente. 100 % satisfacción, muy buena atención por todo el personal, especial agradecimiento a la vendedora CECILIA REDONDA, se la recomiendo a todo cliente.muy efectiva, y rápida. More

Smooth ride, smooth process I could not be happier with my recent experience at Lexus of Kendall. Cecilia was so energetic and positive. I didnt feel like I was dealing with a sa I could not be happier with my recent experience at Lexus of Kendall. Cecilia was so energetic and positive. I didnt feel like I was dealing with a sales person, but rather a friend. Would definitely recommend to everyone I know. More

Thank You Cecilia!!! Cecilia was wonderful! She was very helpful and professional. My daughter and I had a very nice experience at Lexus of Kendall and she loves her new Cecilia was wonderful! She was very helpful and professional. My daughter and I had a very nice experience at Lexus of Kendall and she loves her new SUV. Thank You! More

Excellent Good team of employees, knowledge of Lexus vehicles, courtesy, ability to andwer all questions, explain me to understand my financial process. Excel Good team of employees, knowledge of Lexus vehicles, courtesy, ability to andwer all questions, explain me to understand my financial process. Excellent experience with team More

Unparalleled Customer Service Today, at Lexus of Kendall, I had the most unique dealership experience that I have ever had. Mr. Bob King was ever so gracious, inquisitive and insig Today, at Lexus of Kendall, I had the most unique dealership experience that I have ever had. Mr. Bob King was ever so gracious, inquisitive and insightful. He asked keen questions that helped him to hone in on what car would best suit my lifestyle. He personally escorted us to each department. All of the small touches- an offer of water or a door held open- were what sealed the deal for me before I drove off of the lot. The atmosphere is tranquil and tastefully decorated. Even the lighting has been curated to provide peaceful environment. Between your more than courteous staff and the ample attention lavished on us, I will return for all of my future car buying needs. More