Lexus of Las Vegas

Joel in the service department was absolutely wonderful. He met all my needs quickly and efficiently because of him I might be looking at a new Lexus in the very near future. He met all my needs quickly and efficiently because of him I might be looking at a new Lexus in the very near future. More

Henry Montoya is the best. He explained everything very well. Only took a day to get my car back which is great for me. Love that I was able to get a loaner car. He explained everything very well. Only took a day to get my car back which is great for me. Love that I was able to get a loaner car. More

Service department needs more help. Every time I go there, no matter what time of day, cars are backed up waiting for service. Every time I go there, no matter what time of day, cars are backed up waiting for service. More

This was my first time meeting with Thomas Tran, service advisor. He was attentive and very knowledgeable. advisor. He was attentive and very knowledgeable. More

Christina always She gives the best service with the best attitude on her Department she acomode to best option for you thank you to all the team attitude on her Department she acomode to best option for you thank you to all the team More

Friendly and knowledgeable service representative. The waiting area was clean and nice with comfortable chairs. They have a TV and snacks. The waiting area was clean and nice with comfortable chairs. They have a TV and snacks. More

Since owning my car for almost ten years I always have my car serviced at this location. I'm always met with pleasant attitudes and professional demeanor . I am very happy to continue returning to this deale car serviced at this location. I'm always met with pleasant attitudes and professional demeanor . I am very happy to continue returning to this dealership. More

I’m from Los Angeles and I appreciate your help and fast services to get me back on the road. Your car wash and detailing service was also excellent. services to get me back on the road. Your car wash and detailing service was also excellent. More

I have always brought my car to this dealership for service because I've generally had good experiences. My service advisor, VAHAGN NAZARYAN, has always been outstanding. He's professional, helpful, an service because I've generally had good experiences. My service advisor, VAHAGN NAZARYAN, has always been outstanding. He's professional, helpful, and genuinely takes care of his customers. If this review were based on him alone, it would easily be 5 stars. Unfortunately, today's experience completely changed my opinion. When I came to pick up my vehicle, I was told to speak with my service advisor. I walked over to his office and saw that he was already helping another customer. Out of respect, I chose not to interrupt their conversation because I felt that would have been rude and unprofessional. Instead, I politely asked another service consultant, KRISTINA DUVALL, if she could simply let my service advisor know that I had arrived and was waiting in the customer lounge. Rather than helping or even speaking to me respectfully, she immediately responded with an attitude and essentially told me that if I was told to speak with him, then I needed to go into his office. I was honestly shocked. I was trying to be courteous by not interrupting another customer's appointment, and instead of appreciating that, I was treated as if I had done something wrong. There was absolutely no reason for the rude tone or dismissive attitude. Good customer service is about treating people with respect, especially when they're asking a simple question in a polite manner. I wasn't demanding anything—I was trying to do what I believed was the respectful thing to do. Normally, I don't leave negative reviews over a single interaction, but the way I was spoken to today was completely unacceptable. One rude employee managed to overshadow years of otherwise positive experiences. I truly appreciate everything VAHAGN NAZARYAN has done for me over the last few times i visited for service, and he remains the reason I've continued servicing my vehicle here. However, I sincerely hope management addresses how customers are treated because no one should be made to feel disrespected for simply trying to be considerate. I feel that as a customer regardless of my age i should not be treated the way I did and I don’t think I will do service here anymore. More

We love the service received at Lexus Of Las Vegas and we have a wonderful service advisor Vincent. You can sit and relax and wait for your service, but without all the hustle, bustle and haggling. I think I have a wonderful service advisor Vincent. You can sit and relax and wait for your service, but without all the hustle, bustle and haggling. I think I will always choose Lexus. More