Lexus of Louisville

I drove two hours from Indianapolis to purchase a car at this dealership. My experience with the salesman was nice but after he turned the process over to the sales &finance manager it went downhill from th this dealership. My experience with the salesman was nice but after he turned the process over to the sales &finance manager it went downhill from there. The sales manger (I don’t remember his name) came off condescending when I asked him a question and was very short with me. After meeting with him, I was turned over to the finance manager where my experience continued to go downhill. Chelsea started off somewhat friendly until I called my auto broker, who I worked with to negotiate the deal, and put him on speaker phone. He asked me to put him on speaker phone so he could hear what Chelsea was saying as she went over the paperwork I needed to sign. He was extremely nice to her but she immediately got an attitude and told him she wasn’t going to discuss any numbers with me while he was on speaker phone. My broker then stated if I gave her permission for him to listen, then it shouldn’t be a problem to which she replied she wasn’t going to do it. At that point instead of going back and forth with her my broker told me to end the call. I stepped out of the office to call my broker and when I returned she continued to have an attitude so much so that I called her out on it. I also mentioned to her when I purchased the Lexus I was trading in from another Lexus dealership, they had no issue with my broker being on speaker phone to hear the conversation. She had so much of an attitude that she didn’t cover key points with me like when my first car payment would be due and she failed to offer me the extended warranty on my car. My broker had discussed with me the possibility of adding the extended warranty but she never mentioned it. She was too focused on me turning down gap insurance, even going so far as to say she was surprised my broker didn’t encourage me to add to my loan since I had negative equity. I left the dealership feeling like I wasn’t valued and didn’t receive the best customer service once I was handed off. I most definitely wouldn’t drive two hours again to purchase another vehicle from this dealership. More

Always picks up car on schedule and perform service quickly and return my car well ahead of schedule! quickly and return my car well ahead of schedule! More

Very courteous and professional delivered exactly what promised vehicle was serviced and detailed perfectly would recommend this dealership to anyone great job and thanks promised vehicle was serviced and detailed perfectly would recommend this dealership to anyone great job and thanks More

My experience with the Service Department was excellent! Everyone we worked with had great attitudes and were focused on pleasing the customer in every way. Everyone we worked with had great attitudes and were focused on pleasing the customer in every way. More

Excellent service every time—knowledgable and honest associates providing high quality customer support. I highly recommend Lexus of Louisville. associates providing high quality customer support. I highly recommend Lexus of Louisville. More

Excellent service and very pleasant staff . Will continue to use Lexus as my service They are very efficient and pleasant to work with . Will continue using them in the future. Will continue to use Lexus as my service They are very efficient and pleasant to work with . Will continue using them in the future. More

Great experience overall. Easy to navigate parking lot and inside dealership. Everyone welcomed and asked if needed anything immediately. All sales and other staff knew everyt Easy to navigate parking lot and inside dealership. Everyone welcomed and asked if needed anything immediately. All sales and other staff knew everything they needed to know when I asked. More

Call Eric Baskette, Sales & Leasing Consultant when considering buying a New or Certified Pre-Owned Lexus. I made an appointment for my friends to work with Eric. I accompanied them to Lexus of Louisvi considering buying a New or Certified Pre-Owned Lexus. I made an appointment for my friends to work with Eric. I accompanied them to Lexus of Louisville dealership. My friends and I were thrilled with Eric's professionalism and product knowledge. He truly gave us the Lexus Experience. He led us on a tour of the dealership and even introduced my friends to their new service advisor, John Dean. Eric C.A.R.E.S. Thank you Eric. I will refer all of my friends and colleagues to you. You created an excellent customer experience for my friends. Thank You! Carol Wesley More

They greeted me very professionally and told me what needed to happen and called me . needed to happen and called me . More

Lexus of Louisville is far different from other dealerships. Hunter was kind and cordial. The service was excellent. Will not purchase anything different dealerships. Hunter was kind and cordial. The service was excellent. Will not purchase anything different More