"Wonderful! Bill Marshall was an outstanding salesperson!"
We had the best experience of our lives with Lexus of Louisville! Bill had two Lexis 350L waiting for us when we arrived for our appointment. We chose the one that we purchased and everyone did a fabulous job! Ten thumbs up!
Dealt with Matt Gandy. Great salesperson. Knowledgeable and helpful. No pressure. Dealership was clean and well laid out. Receptionist was helpful and professional. Completed the deal quickly with no water time.
I sent a text and two voice messages and NEVER received return text or email. It took a week to get a new rim with a new tire. Brought in on Monday, rim was supposed to be in on Wednesday so expected latest, Thursday completion. Not advised it was ready until Saturday, too late in the day to pick up.
I had s very good purchasing experience here two years ago but this service visit was not good and very disappointing.
Routine service appointment scheduled in advance. I was taken on time and work was done in predicted interval. John Dean and Cameron were efficient, friendly and highly professional. The cost was very close to the estimate. All the staff in friendly and courteous.