Lexus of Louisville

Early morning appointment and I was in and out quickly. I was pleased with the experience. I was pleased with the experience. More

I greatly appreciate the service that Lexus offers to come pick up my car. Take it to dealership have the work completed and then bringing it back to my home. Also appreciate that Lexus technician was ha come pick up my car. Take it to dealership have the work completed and then bringing it back to my home. Also appreciate that Lexus technician was having difficulty figuring it out while the car alarm kept going off. He contacted me again for us to go over all the scenarios that I thought caused the alarm to go off. After sharing one of the reasons with him, he said, let me try that and troubleshoot the door handle. And that was the problem was the doorhandle had a short in communicating with the key. That being said he ordered the parts and the car was ready the next day he brought back the car and everything works perfectly. More

They are always prompt and tell you what needs attention now and what can wait. I’ll buy all my cars here.looking forward to the new TX and redesigned GX now and what can wait. I’ll buy all my cars here.looking forward to the new TX and redesigned GX More

Hunter was my service advisor, he was great to work with. No issues. Seemed very attentive. I look forward to working with him for my scheduled maintenance visits. No issues. Seemed very attentive. I look forward to working with him for my scheduled maintenance visits. More

Tried since January to find my wife 2023 Lexus GX460 at Lexus dealerships in the metro Atlanta area near where I live. If I was able to locate the specific color and features the dealerships wanted to ADD Lexus dealerships in the metro Atlanta area near where I live. If I was able to locate the specific color and features the dealerships wanted to ADD the VIP package which sometimes was close to $4000 add ons. I was able to locate the specific one in AutoTrader and it was the easiest and most professional experience to purchase this vehicle online and have shipped to the house. Big shout out to salesman Eric Troung for a wonderful experience. Definitely recommend this Lexus location to anyone and would buy another vehicle from them without hesitation. More

They were very efficient , polite , professional, courteous , they were on time and the service was explained to me in detail. I was very happy with their service. courteous , they were on time and the service was explained to me in detail. I was very happy with their service. More

This dealership always upsales me and does check other Lexus locations for prior service . They are very expensive Lexus locations for prior service . They are very expensive More

Colleen was our Sales representative and we enjoyed working with her and appreciate her being upfront and honest with us. She was very knowledgeable, courteous and respectful. As was all your professio working with her and appreciate her being upfront and honest with us. She was very knowledgeable, courteous and respectful. As was all your professional people from the finance dept to the technical guru.They were super. Thank you to each of them. I cannot leave out sales manager who we felt worked with us to get a deal that satisfied all of us. We are enjoying our new NX 350 and hope to get lots of fun miles from it. We are and have we been Lexus Clients for years. Jody and Theda Meredith More

From the moment I arrived excellent customer service. Very nice and friendly. Made me feel good. Very nice and friendly. Made me feel good. More

They provide excellent service , on time and even took care of an expensive issue outside of warranty at no cost to me. I would recommend this dealership to anyone. care of an expensive issue outside of warranty at no cost to me. I would recommend this dealership to anyone. More