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Lexus of Louisville
Louisville, KY
891 Reviews
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Showing 891 reviews
October 26, 2022
I contacted this dealership on 10/17/22 when my husband and I found a used Kia Sorento for sale online. This vehicle had an immaculate, very detailed, one owner CarFax, low miles and was listed at a great and I found a used Kia Sorento for sale online. This vehicle had an immaculate, very detailed, one owner CarFax, low miles and was listed at a great price. It was going to be a perfect fit for our growing family. I inquired about a test drive, when I was told it was in maintenance and would not be available to be driven until Friday 10/21/22. I went ahead and made an appointment with the salesman (Tom) for Friday afternoon. We made arrangements to leave work early and had childcare lined up so we could meet at the car lot. Fast forward to Friday. I received a text from Tom that the car had sold on Thursday night and was no longer available! When I reminded him what he said, he replied with, "That's what I was told as well. I am sorry too. I would have really liked to earn your business. I guess it was sold while it was coming out of service." First off, if it was coming out of service early, why was I not notified? Second, why did he automatically sever the opportunity of earning my business? In my opinion, he could have offered to make things right and organize another vehicle on the lot for me to drive instead. He did not seem very eager to sell a vehicle to us at all. I had not felt that deep gut feeling of disappointment in a long time and it put a terrible taste in my mouth about car buying. More
by Kelso
Employees Worked With
Tom
October 22, 2022
Lexus of Louisville is an unprofessional and disgusting dealership. We were trying to purchase this LX600 on 10/11/2022, they sent us the buyers order and I sent them the wire amount of $163,608.39 on 10/ dealership. We were trying to purchase this LX600 on 10/11/2022, they sent us the buyers order and I sent them the wire amount of $163,608.39 on 10/13/2022, they never tell me the car is demo and it has 3200 miles on it, on the buyer’s order and purchase agreement it all says 0 miles, we thought they are brand new car with less than 10 miles on it. Salesman just sent me the picture of the car exterior and interior and want me to figure out it has miles myself, I guess? However, it was Thursday, and they supposed to send me the contract the second day. The salesperson says they are busy going to send it out on Saturday, then pushed to Monday. On Monday, the finance manager Jerry called me and brings up something about I can't sell this car after I buys it, xxxxxxxxx like this, and tells me they were going to put a lien on the title for 6 months. They never mentioned anything about the lien before Monday. I called my credit union and decided to cancel the deal because it doesn't make sense to me. Salesperson said sorry and he says that was his fault that never tell me that they would put lien on the title. They wired me the money back on 10/20/2022 with $163,558.93 which short $50, I asked why, on 10/22/2022, I called the salesman again he starts to push everything on me and tell me the $50 is fees which is xxxxxxxx, I wired 163,608.93 and that is how much you should wire back, then he tells me that it is my responsibility that I didn't see the lien charge on the buyers order. I need someone give me a satisfying answer！ More
by adam wang
Employees Worked With
Adis
October 16, 2022
Very easy and pleasant way to buy a new car. Adrian was very personable and helpful in an always stressful situation of dealing with car salesman. I recommend him and Lexus without any reservat Adrian was very personable and helpful in an always stressful situation of dealing with car salesman. I recommend him and Lexus without any reservations. More
by AntolinJP
Employees Worked With
Adrian Voight
October 05, 2022
I’m always pleased with working with the adviser , Hunter Hamilton with advice on preventive maintenance for my older vehicle. He is always cost conscious for my benefit ! I love I can have trust with t Hamilton with advice on preventive maintenance for my older vehicle. He is always cost conscious for my benefit ! I love I can have trust with the service of my car!!!! More
by nancymclaurin56
Employees Worked With
Hunter Hamilton
September 23, 2022
I was alarmed by a warning light on the dash of my Lexus LS460 while driving late in the afternoon. I called Lexus of Louisville service department & Cameron Rudd asked me some pertinent questions & told me LS460 while driving late in the afternoon. I called Lexus of Louisville service department & Cameron Rudd asked me some pertinent questions & told me that I could bring it in first thing in the morning. They performed a thorough check, determined the minor (thank goodness!) problem & sent me on my way in the time he had promised. Their waiting area is quite comfortable, so I didn’t mind sitting there, still able to write some notes, & answer some emails. And, I’m very grateful that they didn’t charge me an arm & a leg for their service, since I was clearly in a vulnerable position. More
by Carol
Employees Worked With
Cameron Rudd
September 11, 2022
I was able to schedule a service appointment easily using the website. It was great to have my car serviced and use the shuttle the same day. the website. It was great to have my car serviced and use the shuttle the same day. More
by michellec
Employees Worked With
Graham and shuttle service
