Lexus of Louisville

Colleen was our Sales representative and we enjoyed working with her and appreciate her being upfront and honest with us. She was very knowledgeable, courteous and respectful. As was all your professio working with her and appreciate her being upfront and honest with us. She was very knowledgeable, courteous and respectful. As was all your professional people from the finance dept to the technical guru.They were super. Thank you to each of them. I cannot leave out sales manager who we felt worked with us to get a deal that satisfied all of us. We are enjoying our new NX 350 and hope to get lots of fun miles from it. We are and have we been Lexus Clients for years. Jody and Theda Meredith More

From the moment I arrived excellent customer service. Very nice and friendly. Made me feel good. Very nice and friendly. Made me feel good. More

They provide excellent service , on time and even took care of an expensive issue outside of warranty at no cost to me. I would recommend this dealership to anyone. care of an expensive issue outside of warranty at no cost to me. I would recommend this dealership to anyone. More

A huge 5 star shout out to Cameron Rudd who squeezed in my battery replacement very late on a Saturday afternoon. This sort of service ensures my loyalty as a customer. my battery replacement very late on a Saturday afternoon. This sort of service ensures my loyalty as a customer. More

Great facility first class. Staff professional courteous. Entire process from scheduling to service and pickup is seamless Staff professional courteous. Entire process from scheduling to service and pickup is seamless More

My check engine light was on in my car. I was at ease to find out it was just my gas cap! Great customer service! I was at ease to find out it was just my gas cap! Great customer service! More

Service was really quick and everyone was so friendly! Love it there ! Will definitely continue going there . Love it there ! Will definitely continue going there . More

We didn’t start well but we finished GREAT! I had gone in for service on my Certified Vehicle but because it wasn’t in the “computer” I was told it’s not legit and not honored. Rather than ca I had gone in for service on my Certified Vehicle but because it wasn’t in the “computer” I was told it’s not legit and not honored. Rather than call Lexus Covington and get it straight with them since I purchased it there - I was totally left to fend for myself. I did. I called Covington Lexus and straightened it out, gave the name of the employee there for verification but that still wasn’t good enough. My bill is $100. I insisted that they look back at the computer and confirm and ultimately it was finally addressed and proven Certified and my bill was waived. This was not a good first experience at Lexus Louisville. I basically felt like the service rep would rather consider me a liar rather than simply picking up the phone call and making a call to Covington Lexus as should’ve been done in the first place. More

Prompt 40,000 mile service. Service Advisor was clear and gave careful review of inspection. Service Advisor was clear and gave careful review of inspection. More

They were very prompt in getting my car in for service. The service reps that I dealt with were very friendly The service reps that I dealt with were very friendly More