Lexus of Louisville

Salesman (William) and special attendant (forgot name but great) awesome reconfirming information any concerns and addressing everything to my satisfaction. Service department exceptional, timely, efficient, great) awesome reconfirming information any concerns and addressing everything to my satisfaction. Service department exceptional, timely, efficient, through, clean, and thoughtful of car condition. More

Recall repair and scheduled service performed. Received loaner vehicle for the day and repairs where completed by EOD. Service receptionist was extremely polite and courteous. loaner vehicle for the day and repairs where completed by EOD. Service receptionist was extremely polite and courteous. More

Was not vacuumed and cleaned.No vac for sure!Windows Was not vacuumed and cleaned. No vac for sure! Windows spotted I had car washed day before After your ? It was not dried... Water blotches!! Was not vacuumed and cleaned. No vac for sure! Windows spotted I had car washed day before After your ? It was not dried... Water blotches!! More

Never consistent service. Yesterday had to throw away all the plastic and wrapping used to protect my seats and had employees watch me while I did it. the plastic and wrapping used to protect my seats and had employees watch me while I did it. More

My sales representative Sarah was very professional and represented Lexus of Louisville very well. I normally dread the car buying experience but she made it pleasant.Actually everyone I came in contact wi represented Lexus of Louisville very well. I normally dread the car buying experience but she made it pleasant.Actually everyone I came in contact with their what is pleasant and professional More

Courteous, friendly, knowledgeable and professional staff. The process took longer than anticipated, but everyone we worked with seemed genuinely interested in exceeding our expectations. Would highly staff. The process took longer than anticipated, but everyone we worked with seemed genuinely interested in exceeding our expectations. Would highly recommend to anyone in the market for a vehicle. More

Lexus service contacted me to schedule my first 6 months/5000 mile checkup. All of the staff in the service department were friendly, helpful, professional and knowledgeable. And I love my Lexus hy months/5000 mile checkup. All of the staff in the service department were friendly, helpful, professional and knowledgeable. And I love my Lexus hybrid. More

Service personnel were courteous and proceeded with their tasks quickly. When the service was completed the representative explained what was done and what would be done the next 5000 mile visit. tasks quickly. When the service was completed the representative explained what was done and what would be done the next 5000 mile visit. More

Always excellent service. Last year during Covid quarantine they sent someone to pickup my car for standard service appointment. Well informed responses whenever I phone with a question. quarantine they sent someone to pickup my car for standard service appointment. Well informed responses whenever I phone with a question. More

Lexus never disappoints. They provide timely and excellent service. John is attentive. Listens to your issues and goes above abd beyond if you ask for a small courtesy task. excellent service. John is attentive. Listens to your issues and goes above abd beyond if you ask for a small courtesy task. More