Lexus of Louisville

Excellent service from all representatives. The communication was perfect and the pricing was competitive. I will continue to have my Lexus serviced at the dealership. communication was perfect and the pricing was competitive. I will continue to have my Lexus serviced at the dealership. More

I am very pleased with the service and help that I received from the sales rep, Tom Seeforth and the dealership staff. Their professionalism is superb. received from the sales rep, Tom Seeforth and the dealership staff. Their professionalism is superb. More

Best car buying experience ever! No hassle and usually I leave a dealership exhausted... from all the different haggling. Highly recommend this dealership ! They will take great care of you! leave a dealership exhausted... from all the different haggling. Highly recommend this dealership ! They will take great care of you! More

Excellent service department second to none! Anna was especially helpful in service explaining work that was done and exceeding our expectations.I would strongly recommend the service department to anybo especially helpful in service explaining work that was done and exceeding our expectations.I would strongly recommend the service department to anybody seeking quality and time does promised work. More

I had a great experience working with Tom Seeforth. He helped me navigate the lot for the vehicle I was most interested in. Handling the deal was made very comfortable by Tom and he navigated me through t helped me navigate the lot for the vehicle I was most interested in. Handling the deal was made very comfortable by Tom and he navigated me through the entire process in a friendly, professional manner the entire time. And I never felt pressured from Tom either. The finance manager was also very respectful and she expedited the process for me as well. More

I bought a certified pre-owned 2018 GX460 with 24K on the odometer in January of 2020. In August I was traveling on I-65 and the plastic trim piece along the passenger side of the windshield blew off at 75m odometer in January of 2020. In August I was traveling on I-65 and the plastic trim piece along the passenger side of the windshield blew off at 75mph. It was a windy day, but still totally unexpected. I called Lexus of Louisville and Service Advisor: Bridget Steinke said "bring it in - being a certified pre-owned, they will take care of it". I took it in the next week and she said that particular piece is not covered under warranty. She said their estimate to fix it would be $530 some dollars. I could clearly see the estimate laying on her desk and it stated $350 some dollars. I asked her why the difference in price and she stated "Oh I do that all the time - transpose numbers" LOL..... Ok, well I find it hard to believe that this 20" long piece of black plastic is worth that much. So, I declined and ordered it myself on Lexusparts.com for $37, still a lot for a piece of skinny plastic but not $350 ! I put it on myself in about 3 minutes. Thanks Lexus ! Then today I took the GX in for one of its four complimentary service visits. After the service, Service Advisor: Bridget Steinke comes to let me know I can follow her to pick up my vehicle. We walk out to it and she tells me my keys are back on her desk. While she is going back to the building to get my keys, I am walking around the vehicle just giving it the once over. Bridget comes out and says - "Yeah, we didn't wash it, the carwash is up and down". Ok, not sure what that means. She said maybe I could run it by some other day. Well I live out in the boonies so that probably isn't going to happen. All in all, I am not feeling the "Lexus Love". More

Excellent service as always! Cam always goes above & beyond to ensure I understand any services being done or suggested. I always walk away feeling informed and confident in the work. beyond to ensure I understand any services being done or suggested. I always walk away feeling informed and confident in the work. More

Great experience! Quickly and accurately fixed my car which had to be towed to the dealer. All faults were cleared and car runs fine now. which had to be towed to the dealer. All faults were cleared and car runs fine now. More

We were very pleased with the offer that sales manager made us. Sarah was great to work with Everyone was very friendly and made us feel welcome. Anna did a great job explaining the vehicle operations made us. Sarah was great to work with Everyone was very friendly and made us feel welcome. Anna did a great job explaining the vehicle operations. More

Great deal on the new suv.... and Tom Seeforth was wonderful to work with. Brittany in Finance was great as well. Always a great experience at Lexus of Louisville!!! wonderful to work with. Brittany in Finance was great as well. Always a great experience at Lexus of Louisville!!! More