Lexus of Louisville

Lexus of Louisville and John Dean are the BEST! They meet my expectations as a perfect service department and go far beyond that! I am always treated as a valued customer and my service is done with s meet my expectations as a perfect service department and go far beyond that! I am always treated as a valued customer and my service is done with speed and efficiency. Their wait lounge is comfortable and clean. I couldn’t ask for a better service e department. More

We had a great experience with Fritz! First Lexus purchase for our family and could not have asked for a better experience. Everyone was helpful and efficient. purchase for our family and could not have asked for a better experience. Everyone was helpful and efficient. More

Purchased new vehicle and had to wait over 1 hour for them to find 2nd key Finance paperwork had to completed twice and still was not what we agreed to them to find 2nd key Finance paperwork had to completed twice and still was not what we agreed to More

Easy to get in contact with the service department and make an appointment. I was kept up to date on the problem and progress in the repair, and was contacted as soon as they finished so that I could pic make an appointment. I was kept up to date on the problem and progress in the repair, and was contacted as soon as they finished so that I could pick up the car at my convenience. More

Excellent service, Anna set up service account and appointment. Upon arrival, offered a loaner for me once it was known a part would have to be ordered for a portion of service. Anna kept me informed appointment. Upon arrival, offered a loaner for me once it was known a part would have to be ordered for a portion of service. Anna kept me informed of status throughout the process. Once it was known that all issues were going to be complete, she offered flexible pick up times and return loaner. More

Lexus of Louisville associates/staff were very helpful in getting us exact vehicle we wanted! Look forward to learning about all the vehicle gadgets! Drive on... getting us exact vehicle we wanted! Look forward to learning about all the vehicle gadgets! Drive on... More

Always a pleasure having my ES350 serviced at lexus of Louisville. They have a great service team. Having been going there for at least 12 years. Louisville. They have a great service team. Having been going there for at least 12 years. More

Easy to deal with, up front and straight to the point. Made the trip home without one hiccup. Thanks Fritz, the car is awesome, mom lovers it!! Made the trip home without one hiccup. Thanks Fritz, the car is awesome, mom lovers it!! More

No fuss no muss. This is the best dealership I have ever dealt with. New or used or service. I really don't want to go anywhere else! dealt with. New or used or service. I really don't want to go anywhere else! More

John Dean was great! I showed up without an appointment. He got the car serviced and I was on my way! He was polite and helpful. Thanks!! He got the car serviced and I was on my way! He was polite and helpful. Thanks!! More