Lexus of Louisville

Friendly and timely customer service. Thank you. Glad to be back in Louisville! Great jo! Thank you. Glad to be back in Louisville! Great jo! More

Lexus of Louisville always surpasses any other dealership I have ever dealt with. Everyone, and I mean everyone, from the guys who greet me in the service area check-in to my service consultant dealership I have ever dealt with. Everyone, and I mean everyone, from the guys who greet me in the service area check-in to my service consultant are extremely courteous and respectful as well as friendly. I feel genuinely welcomed and appreciated each time I come to have service. John Dean, the service consultant who assisted me on Friday, July 19, 2024, is my favorite person in service. He always listens to my concerns and takes good care of me. He explains the service and invites me to wait in the customer lounge (I always go to the upstairs lounge!). When they assess the issue with my car, he comes to the lounge and explains what is needed and about how long it will take. I would never go to any other dealer for service to my Lexus NX350H! More

Colleen and the rest of the staff were extremely nice to work with. Did an excellent job explaining the repairs that needed to be done on my car. work with. Did an excellent job explaining the repairs that needed to be done on my car. More

Appreciated the quick service and turn around. Lexus customer service was great and to the point. Lexus customer service was great and to the point. More

Lexus of Louisville worked with me well during my recent car purchasing experience. The facility is clean and comfortable. All the employees treat you well. car purchasing experience. The facility is clean and comfortable. All the employees treat you well. More

My Louisville KY Lexus dealership is wonderful. Starting with my sales rep, (Tom). The service department recently programmed my keys, when the second key arrived. Cam was great, showing me how to Starting with my sales rep, (Tom). The service department recently programmed my keys, when the second key arrived. Cam was great, showing me how to operate some features I hadn’t used yet. I have now had my RX350 AWD gas premium plus for 4 months and have had zero problems with the car or the dealership’s sales or service departments. By the way, gas mileage is better than promised and so far improves with each fill up. No complaints here. More

Sales and technology associates were friendly and helpful. I felt comfortable with all individuals I interacted with. helpful. I felt comfortable with all individuals I interacted with. More

Slow to respond and has trouble getting back to me until I came to the dealership I came to the dealership More

Consistent, quality service w/excellent record-keeping & a smile. Much easier to use than this site! a smile. Much easier to use than this site! More

Friendly and efficient service. I have been a client for 25 years! I have never been disappointed I have been a client for 25 years! I have never been disappointed More