Lexus of Louisville

Professional, informational, Timely. As above. I have leased a Lexus since 2010. Always used this service department, I would not continue giving 5 star ratings if I was dissatisfied w/t As above. I have leased a Lexus since 2010. Always used this service department, I would not continue giving 5 star ratings if I was dissatisfied w/their service. More

Es350 Wonderful dealership with plenty of smiles. It was worth every minute of my time. Thank you Sarah King for being patient with me through the process Wonderful dealership with plenty of smiles. It was worth every minute of my time. Thank you Sarah King for being patient with me through the process of buying a car. More

Tire issue at end of the day I got new tires at Lexus earlier this year and had an issue will a bubble in one of the sidewalks after apparently driving over a curb. After calling I got new tires at Lexus earlier this year and had an issue will a bubble in one of the sidewalks after apparently driving over a curb. After calling ahead they had me bring in my vehicle and I got there about half an hour before closing time. Lexus lined up one of the nicest loaner vehicles around town - a 2019 ES350. How many places give you a loaner car that's a brand new vehicle and not a beater?! Got a new tire the next morning and i traded in the very nice loaner for my own car. Thanks Lexus! You always treat your patrons top of the line. 🔆 More

Awesome dealership and staff I was greeted and treated like a member of the team. The lounge was fully stocked and excellent choices. The timelines of service was above average I was greeted and treated like a member of the team. The lounge was fully stocked and excellent choices. The timelines of service was above average More

Battery issue resolved I had a failing battery on Saturday, and went into Lexus of Louisville without an appointment. Cam Rudd who is my service advisor, took care of me rig I had a failing battery on Saturday, and went into Lexus of Louisville without an appointment. Cam Rudd who is my service advisor, took care of me right away. Can always provides excellent service. Jaye Moore the Dept. Manager was also on duty, and really has the Lexus service department top-notch! More

Pleasant Ezperience I came in to Lexus of Louisville to look at and test drive a used vehicle. Because I had made a bad decision a few months earlier (from another car I came in to Lexus of Louisville to look at and test drive a used vehicle. Because I had made a bad decision a few months earlier (from another car dealer entirely) I wanted to get rid of the current vehicle I was driving. (The seats hurt my back.). Little did I know going there that I would be able to make a deal. However, my salesman Tom was very down to Earth, patient and non-pushy. They came back with numbers I was most pleased with and the experience was all around a pleasant one.. I really feel this dealership went above and beyond to earn my business, and I could not be happier with the used Lexus LS 460 I purchased.. Looking forward to many years of driving enjoyment. This dealership is top notch and I will be recommending it to all my friends and neighbors. No hassle, and the people there are not money-centric ...but definitely people centric! Cannot recommend this dealership enough! What are you waiting for? 😀 More

Happy Customer Everyone in the Service Department greeted me with a smile. The service to my Lexus was dine in a timely manner. My Lexus was run thru a car wash whi Everyone in the Service Department greeted me with a smile. The service to my Lexus was dine in a timely manner. My Lexus was run thru a car wash which I appreciate. When the passenger side mirror was pushed in, 2 of the Service Department Personnel cane out & corrected it. I also appreciated being informed what to expect in my next visit. More

Great experience Adrian Vogt made buying our new car easy. He had great knowledge of the vehicle and could answer all our questions! That's my review! Adrian Vogt made buying our new car easy. He had great knowledge of the vehicle and could answer all our questions! That's my review! More

105K service The service was done within timeframe I was told, and everyone was very friendly and professional. The customer lounge is very nice, and customer serv The service was done within timeframe I was told, and everyone was very friendly and professional. The customer lounge is very nice, and customer service was excellent. More

Awesome I am extremely please with my Lexus experience. My first Lexus. Everyone was extremely helpful and pleasant. I am enjoying my new car. I would defin I am extremely please with my Lexus experience. My first Lexus. Everyone was extremely helpful and pleasant. I am enjoying my new car. I would definitely recommend to others. More