Lexus of Manchester

Excellent service! Years ago, when I first had service at Bedford Lexus, I was not impressed. Good service, but too much emphasis on sales. I'd go in for an oil change Years ago, when I first had service at Bedford Lexus, I was not impressed. Good service, but too much emphasis on sales. I'd go in for an oil change and get 3 followup emails and 2 phone calls. They've improved greatly since that time. Josh was great to work with. The emphasis was all on what I needed, not what they'd been told to sell. I wouldn't hesitate to recommend this service center. More

Happy 450h Owner Every thing worked to perfection from the appointment to checking in and getting a loaner to picking up the vehicle. As usual, the service team picks Every thing worked to perfection from the appointment to checking in and getting a loaner to picking up the vehicle. As usual, the service team picks up little things that need to be done. More

Always and consistently excellent. Josh, Laurie and the rest of the team provide extremely convenient, honest and reliable service. I always feel as though the service recommended is Josh, Laurie and the rest of the team provide extremely convenient, honest and reliable service. I always feel as though the service recommended is appropriate and in my best interest. More

10 Yr. Old car still purrs. Had my car towed in (leaking Transmission Fluid), Laurie was flexible since I was late and she took care of me between other customers. Reported back Had my car towed in (leaking Transmission Fluid), Laurie was flexible since I was late and she took care of me between other customers. Reported back to me when the tech had a chance to look at it with the estimate. She then was able to shave a little off that estimate. Loaner car was nice. More

Excellent Service I arrived on time for my appointment and the time quoted for my car to be completed was accurate. Lorrey the service manager took very good care of me I arrived on time for my appointment and the time quoted for my car to be completed was accurate. Lorrey the service manager took very good care of me. More

Helpful,Professional,Knowlegable Everyone at IRA Lexus in Bedford was very friendly & knowlegable.My wife & I had a very pleasant experience.Joe Cardello was awesome.Helpful,knowlegab Everyone at IRA Lexus in Bedford was very friendly & knowlegable.My wife & I had a very pleasant experience.Joe Cardello was awesome.Helpful,knowlegable & professional. More

Service - Top Notch! Laurie was terrific. Very thorough without being laborious. Win. Karl did a great detail job. Everyone I came in contact with were courteous and help Laurie was terrific. Very thorough without being laborious. Win. Karl did a great detail job. Everyone I came in contact with were courteous and helpful. More

Once again, Laurie and her team has excelled I am always impressed by the great effort of Laurie and her team. They take care of my car as well as catering to my schedule and my needs. I am always impressed by the great effort of Laurie and her team. They take care of my car as well as catering to my schedule and my needs. More

Lexus Initially I came in to "just look" what was available in a certified car. Britney asked some questions pertaining to my needs and came up with five Initially I came in to "just look" what was available in a certified car. Britney asked some questions pertaining to my needs and came up with five vehicles to check out. We went for a test drive, and she was very knowledgeable on all the features of the car and took time to go over them. Then we discussed price and Jeff became involved and he was very straight forward, which I appreciated very much. He was very courteous and we came to an agreement. There was no "haggling" or phone calls taking money off as has happened to me with other salespeople. They made it a fun! We worked with Judith when my husband & I picked up the car & she expedited the paperwork, handed us over to Joe in finance, who was efficient in getting the i's dotted and t's crossed. Judith came back, went over the car and I couldn't stop smiling! I smile everytime I get in my new (to me) RX350! Thank you all for such a pleasant experience. Oh, the reason I mentioned Nigel, I had forgotten the carfax report & called and though he had nothing to do with the sale he took the time to send me the report in a timely manner. To me that is a good sign of team spirit. More

Great Service Adviser and Service Team I came in to have my navigation system looked at. I met with and discussed my issues with the NE Representative, Rick. Rick showed a genuine interest I came in to have my navigation system looked at. I met with and discussed my issues with the NE Representative, Rick. Rick showed a genuine interest in finding and solving the problem. Even the head service tech and the Service Manager got involved with this. That is good service! More