Lexus of Manchester

Id give Our sales rep Wendy 5 stars, She was knowledgeable and very respectful of our time. She knew we were in a time crunch and did everything she could do move the sale along, I cannot say en knowledgeable and very respectful of our time. She knew we were in a time crunch and did everything she could do move the sale along, I cannot say enough positive things about her! We had to deal with Liridon Syla on our trade, who would receive 1 star for showing up to work. The initial offer was honestly insulting. He low balled us by $6,500 on our trade, came up with a tall tale about oil leakage that would cost $2k to fix. We were about to walk away and he suggested we call the Jeep dealership to assess the cost of the repair, which Wendy managed. We gave them the benefit of the doubt it would take 2+ hours to repair with an $18 part and suddenly we were up $5k on our trade... he never came back in the office to acknowledge his rude offer, we just moved forward with the sale. Sven was our finance partner and again was mindful of time, and didnt pressure us into needless add-ons. He did fail to overnight our sales tax check... I had to follow up on it again almost 2 weeks later and Ive been assured it will be at my door tomorrow. More

I think that it’s the people that make the difference for me. The culture of the staff… the ones you interact with AFTER you've bought the car. me. The culture of the staff… the ones you interact with AFTER you've bought the car. More

Friendly people good mechanics all way help me out when I need , anyway great dealer need , anyway great dealer More

Very positive experience at this dealership great staff, knowledgeable and friendly . Great waiting area atmosphere. Would recommend shopping here to friends. knowledgeable and friendly . Great waiting area atmosphere. Would recommend shopping here to friends. More

I realized after i bought a 2015 Toyota tundra that it was all rusty underneath they sold me a 33 thousand dollars truck that’s rusty from underneath shame shame shame god is watching was all rusty underneath they sold me a 33 thousand dollars truck that’s rusty from underneath shame shame shame god is watching More

I recently bought a used vehicle here and and was impressed with the entire process. Stepanie had the vehicle ready for a test ride when I arrived at the dealership. She was both knowledgeable and he impressed with the entire process. Stepanie had the vehicle ready for a test ride when I arrived at the dealership. She was both knowledgeable and helpful during the entire purchase process. I highly recommend her. The negotiations were painless. Very satisfied with the entire transaction. More

My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here an straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible. More

My service advisor Lori was excellent, as always. . She is attentive, understands the hopes and worries of customers well and explains things proactvely. Much appreciated! . She is attentive, understands the hopes and worries of customers well and explains things proactvely. Much appreciated! More

Customer service is always very useful and friendly. Fast service and very comfortable waiting area. Fast service and very comfortable waiting area. More

They were actively pursuing my interest in the cars they have available. Sadly, I had already made an offer to purchase at another Lexus dealership. have available. Sadly, I had already made an offer to purchase at another Lexus dealership. More