Lexus of Manchester

30,000 mile service Dawne is a truly outstanding service advisor. She went out of her way to assist me in all aspects including answering all of my questions and allowing Dawne is a truly outstanding service advisor. She went out of her way to assist me in all aspects including answering all of my questions and allowing the use of a coupon. I noticed to what great lengths she helped other customers including getting a pocketbook from a vehicle to give to the owner. She even escorted me to my vehicle to make sure everything was satisfactory. How fortune the dealership is to have her and for me to have her as you advisor. More

60k Service I have been a customer for 17 years and have never been disappointed in the quality of service or quality of work. Josh Marquis is very knowledgeable, I have been a customer for 17 years and have never been disappointed in the quality of service or quality of work. Josh Marquis is very knowledgeable, honest, and a true pleasure to work with. More

Excellent customer service, very professional & efficient. Whatever the concern or problem is, it will be resolved in an expedient manner of customer satisfaction. The sales person was very helpful & responsi Whatever the concern or problem is, it will be resolved in an expedient manner of customer satisfaction. The sales person was very helpful & responsive to seek out answers to minor chips of paint on hood caused by rock salt or other flying obstacles from highway driving during the winter months. More

Service Excellent service e by Kelli. All my questions were answered. Ordering the part the was broken and setting up the next appointment smooth. Thank you Excellent service e by Kelli. All my questions were answered. Ordering the part the was broken and setting up the next appointment smooth. Thank you More

Painless recall As usual I was very pleased by the way I was treated by my service consultant, Laurie as well as the rest of the staff. The repair was performed in a As usual I was very pleased by the way I was treated by my service consultant, Laurie as well as the rest of the staff. The repair was performed in a reasonable amount of time. I find the staff at IRA Lexus very professional and courteous. More

Lexus purchase of a 2017 350 FS 3/10/18 picked up on 3/12/18 For some reason the first sales person I worked with on the telephone for several weeks just didn't seem knowledgeable as to what my needs were. A For some reason the first sales person I worked with on the telephone for several weeks just didn't seem knowledgeable as to what my needs were. A personal visit to the dealership (1 3/4 hour drive ), a different sales person, who was excellent, sold us a car (cash customer) that day and we picked it up on two days later. The dealership has always treated us fair and honest. This is my 6th Lexus. More

Free 10k check up with oil change. Got the appt I wanted. I was in and out in a timely manner. Josh was the pro he usually is. My 3rd ES 350 is running just fine. Have had no problems w Got the appt I wanted. I was in and out in a timely manner. Josh was the pro he usually is. My 3rd ES 350 is running just fine. Have had no problems with any of the 3. More

Excellent customer service We found both Barry and Tanya to be very professional and friendly. Tanya answered all our questions and kept us well informed as our vehicle was bein We found both Barry and Tanya to be very professional and friendly. Tanya answered all our questions and kept us well informed as our vehicle was being serviced. Barry supplied us with a great loaner car. More

Terrific Customer Service Prompt, efficient, courteous, very professional, really makes you feel like a person and not a number. I don't often service my Lexus at the dealersh Prompt, efficient, courteous, very professional, really makes you feel like a person and not a number. I don't often service my Lexus at the dealership, but this experience really made me feel like I was their most important customer that day. More

EXCELLENT SUPERIOR CUSTOMER SERVICE Dawn Knapp is my GO TO Service Consultant for EVERY visit. What ever question I may have on my Lexus, she answers 100%. THE BEST! Goes above and beyo Dawn Knapp is my GO TO Service Consultant for EVERY visit. What ever question I may have on my Lexus, she answers 100%. THE BEST! Goes above and beyond to do the best for what ever I may need at best price and that is the customer service I appreciated the most and that is what will keep me coming back. YOU ROCK IT DAWN! More