Lexus of Manchester - Service Center

Cost of Bill The only piece of the visit that I question each time is labor, which was a large part of the bill. I don't believe it provides the hourly rate and t The only piece of the visit that I question each time is labor, which was a large part of the bill. I don't believe it provides the hourly rate and the amount of hours worked on the bill. Lexus can be screwing me price wise for all I know. I might be wrong, but that's my recollection. Josh is excellent and knows his stuff- I would use him every time.. I think Lexus should include labor specifics to keep things honest. More

Excellent service The service department was able to schedule an appointment within 24 hours. Service completed too care of the problem I was having. Service advisor k The service department was able to schedule an appointment within 24 hours. Service completed too care of the problem I was having. Service advisor keep me posted throughout the service while I waited. More

Great fast friendly service I received fast and friendly service from Barry. He is really nice and he also noticed that I was due to get my sticker for November and suggested I I received fast and friendly service from Barry. He is really nice and he also noticed that I was due to get my sticker for November and suggested I get it at this visit, which saved me a trip and time to do this. The service did not take long and it’s always a good experience going to this dealership. More

Great service! Always treated professionally and all work is always done on time. Laurie takes great care of us going out of her way to get to know us and service o Always treated professionally and all work is always done on time. Laurie takes great care of us going out of her way to get to know us and service our needs. Barry always greets us with a smile! More

Always dependable superior service from people that are professional, competent and amiable. A facility that is comfortable that's been designed around the customer and with a Lexus from people that are professional, competent and amiable. A facility that is comfortable that's been designed around the customer and with a Lexus... couldn't ask for more... I don't think they are missing any pieces to the puzzle. More

As always, a very pleasant experience. My impression is that Ira has redefined the auto service experience. When you drop your vehicle off at Ira, the staff is always very professional...an My impression is that Ira has redefined the auto service experience. When you drop your vehicle off at Ira, the staff is always very professional...and just really nice. Our car was taken in to the mechanics immediately and was completed ahead of schedule. Thanks Ira. More

10,000 mile service Laurie is always great and takes great care of me, she is the best to deal with and the only one i will work with Laurie is always great and takes great care of me, she is the best to deal with and the only one i will work with More

Service I had an issue in being charged as I was to receive one more free service. The Service Lead listened, investigated and quickly resolved the issue. O I had an issue in being charged as I was to receive one more free service. The Service Lead listened, investigated and quickly resolved the issue. One improvement that would help working customers, is a fast lane drop/pick up/ and pay versus the longer, extremely customer oriented experience. During work hours, this would be an option that some of your valued customers would prefer. Thank you More

The service attention to owners while waiting are excellent The people that greet and keep the car owners informed throughout the service are exceptionally nice. This was my fifth service since ownership and I The people that greet and keep the car owners informed throughout the service are exceptionally nice. This was my fifth service since ownership and I plan to continue the hour plus drive from home to Ira Lexus. We have other cars and a truck that are well service in our hometown but they don’t have a facility to offer Ira’s level of customer service from start to finish. More

Annual exam Thorough checkup and platinum detail and polite customer service rep and awesome driver picking up my car. Also had takata airbag replaced. Great deal Thorough checkup and platinum detail and polite customer service rep and awesome driver picking up my car. Also had takata airbag replaced. Great dealership and very thorough when checking out my vehicle. More