Lexus of Manchester - Service Center

Excellent Everyone I met or saw was friendly and helpful and courteous. The service I received was excellent and great, also the breakfast was very good. Everyone I met or saw was friendly and helpful and courteous. The service I received was excellent and great, also the breakfast was very good. More

Wow what service! I just dropped off my car for warranty work. I had never been to Ira Lexus of Manchester before. First, their waiting room was super nice. People g I just dropped off my car for warranty work. I had never been to Ira Lexus of Manchester before. First, their waiting room was super nice. People greeted you immediately and were super nice. The waiting room had coffee, bagels, cookies, chips, drinks, all complimentary. Couches, higher chairs, private laptop work areas and more - very nice. They gave me a complimentary loaner car while they did the work. But it was when I picked up my car that really impressed me. Washed, vacuumed, topped off the air in my tires (which were low) and opened the doors for us to get in and drive home. Really wowed me! Then when I got home I noticed they had replaced my key fob Lexus leather wrapper which had been very old and frayed with a brand new one. That just topped it off for me! Wow! I'll be back for sure! More

35000 mile service Always treated with respect and quick resolutions. It’s a very friendly group of people I enjoy doing business with. I’ve been coming to Ira Lexus now Always treated with respect and quick resolutions. It’s a very friendly group of people I enjoy doing business with. I’ve been coming to Ira Lexus now for almost 3 years and Have dealt with Joshua and Barry during that time . Both of them always make you feel comfortable.. More

Continued professionalism. Laurie is always friendly and professional. She does a great job communicating very thoroughly. i like that she checks with me on any extra costs tha Laurie is always friendly and professional. She does a great job communicating very thoroughly. i like that she checks with me on any extra costs that may arise before the work is done. More

Dropped of car for general maintenance Purchased a certified used RX 350 and brought it in for first of four service appointments.service was friendly and excellent.would definitely recomme Purchased a certified used RX 350 and brought it in for first of four service appointments.service was friendly and excellent.would definitely recommend to others. More

10,000 mile scheduled Service. I had my 10,000 factory service visit for my 2017 ES 350. The overall experience was great. The amenities, space, free wifi in the waiting area for se I had my 10,000 factory service visit for my 2017 ES 350. The overall experience was great. The amenities, space, free wifi in the waiting area for service customers was outstanding. I had the oil changed, tires rotated, multi-point inspection and a new state inspection performed. Everyone I encountered and interacted with was very friendly and courteous. The service took about 2 hrs. Overall a very positive experience. A couple of minor points of constructive criticism. Although I was not in a big hurry on Nov. 9th, I was not informed what the estimated time to complete the service + inspection would be. I could have requested an estimate, but I should not have to ask. Secondly, my driver seat adjustments and temperature/fan adjustments were not returned to the settings in place when I brought the car in for service. I understand the settings may require the Service Technician to change them to test car's performance, but having the attention to detail to note those settings when you start and return the car with those settings set exactly the way the user had them would not require much extra effort and for me is the difference between "great service and exceptional service." More

Good customer service Went in for oil change which took much longer than usual because service department was extremely busy. Greatly appreciated having comfortable lounge Went in for oil change which took much longer than usual because service department was extremely busy. Greatly appreciated having comfortable lounge with TV & refreshments available. Sales Manager recognized my long wait and apologized as well as made things right. This is what I call great customer service. More

new keys Great Job.....Dan ken in parts did their best to give me what I needed at the besst possible price....and they were nice about it. Great Job.....Dan ken in parts did their best to give me what I needed at the besst possible price....and they were nice about it. More

Josh was professional!! Josh was great and my car was done in a timely manner, including new front and rear brakes .And when I was paying I inquired about a new battery for m Josh was great and my car was done in a timely manner, including new front and rear brakes .And when I was paying I inquired about a new battery for my keyless entry, and that was taken care of on the spot. Thank You More

Excellent Everyone at Ira Lexus is professional and courteous. Starting with Barry who checks my car in, he is friendly,helpful and always has a smile. I can’t Everyone at Ira Lexus is professional and courteous. Starting with Barry who checks my car in, he is friendly,helpful and always has a smile. I can’t say enough about my service specialist Laurie Beauchemin, she is fantastic! She always keeps me informed about the service of my car, gives good advice and most importantly I trust her. The service to my vehicle is always top notch. Sincerely, Chip Atherton More