Lexus of Manhattan

My husband and I own a Lexus 330 RX (pristine condition) We always go to Little Falls, N.J. Where we originally purchased our car. Service has always been excellent. As we live in Manhattan, condition) We always go to Little Falls, N.J. Where we originally purchased our car. Service has always been excellent. As we live in Manhattan, we needed to have our yearly inspection by 2/28/25. We called Lexus of Manhattan and Was told that they would make it happen! Mind you, we already had our 6, month service completed on 2/7/25 and the car was in excellent condition. We arrived at this state of the art Manhattan location and started to convince ourselves that we should just continue to service the car here. Roberto Greeted us and took down all the information on the car and told him we are only here for the NYS Inspection. He handed the paper work to Mohammed and we were asked to wait for 2 hours or so in order for them to conduct the review. A lovely young lady provided us with a pastry while waiting. Mohammed called out our name after the 2 hours and said Your car did not pass the inspection and started to show a list of items that were in need of repair. All Fake diagnostics!! We just left the Lexus in NJ and had the paper work with me. He claimed things that were already taken care of. Needless to say we were disappointed and will never go back to this dealership again. We are Senior Citizens and live in Manhattan, and park our car in our indoor garage. Too bad As we were contemplating a new purchase soon. Never go to this location in Manhattan for service, even though it looks like a dream and is only a 10 minute drive from home to this facility, the results you may receive are more like a nightmare. I got 8 pages of results that were ridiculous. Mohammed looked us up in his system and he said all I see is an oil change and I immediately showed him my invoice and receipt that were very different from his claims. Servicing in the system would have shown more than 20 years!! On our way out, a gentlemen stopped us and said what a beautiful car, I have one similar but does not look like yours! We love our car!! What a shame, If you trust the service then you would trust purchasing and being loyal to the dealership. More

My Experience Today was nothing short of CRIMINAL… It started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspecte started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspected’ (not serviced) and a complimentary car wash, only to be told that the mechanics do not arrive until 8:00 a.m. and that my car would not be ready until 9:30 a.m. When making the appointment, I had informed the representative that I would be waiting for my car and that I needed to be at work by 9:00 a.m., to which she assured me that would not be an issue. Needless to say, my car was not ready until approximately 9:20 a.m., and they did not provide the complimentary car wash as promised. I ended up getting to work a little after 10:00 a.m. HERE’S THE CRIMINAL PART Shortly after 10:00 a.m., I started receiving telephone calls on my cellphone from an unknown number. I was already late for work and was not in a position to answer the call. After about the third call, I picked up the phone and was told by JEREMY that one of the mechanics had left their cellphone in my car (WHY HE HAD HIS CELLPHONE IN MY CAR FOR A SIMPLE INSPECTION IS BEYOND ME) and wanted to know if I could meet up with him. I was already late for work, I had Client meeting and a firm deadline to meet by 2:00 p.m. I had explained to JEREMY that I worked a good 30 minutes away from the dealership and that my car was parked in a parking garage a good several blocks away (about 12-18 minutes walking distance) and could not leave work but was willing to meet him after I got off work at the parking garage. JEREMY proceeded to bombard my cellphone with calls (after I had told him I was busy with work and not in the position to deal with the situation, as I was in a meeting with a Client). When I stopped answering his phone calls, he had an unknown man call me several times. Around 3:20 p.m. I called JEREMY so that we could meet up, only to be told by him that HE FIXED THE PROBLEM. JEREMY without my consent or authorization went to the parking garage where my car was, presented himself as a LEXUS OF MANHATTAN representative, telling the parking attendants that he needed to gain access to my vehicle. The parking attendants (whom I am dealing with) informed JEREMY where my car was parked and JEREMY entered my vehicle without my consent or authorization and removed items from my car. I do not know what was taken from my car, and I am in the process of doing an inventory. But his actions were NOTHING LESS THAN CRIMINAL. Although my car door was unlocked, he committed that act of BREAKING AND ENTERING, as well as TRESPASSING. I am not sure what he “LEFT” in my car, which cause him to go commit crimes to retrieve, but criminal charges are definitely be contemplated. To add insult to injury, when I asked JEREMY who the General manger was, I was told that it was “JENNIFER” only to go on the website and learn that it is DANNY LEACH. I sent an email out to the General Manager, DANNY LEACH and the Client Relations Manager, FRANCESCO S. CEFALU shortly after learning that JEREMY had broken into my car and removed item(s) around 3:50 p.m. but have not received an email back. I also attempted to call JEREMY LEACH but was told he was in meetings and was not available. LEXUS OF MANHATTAN is sheltering the criminal actions of their “representative”, by not responding to my email and in my opinion is equally culpable for my car being broken into. More

I HAD ANOTHER STORE CHANGE THE BATTERY IN MY VEHICLE BUT BEFORE THAT MY WINDOW SWITCH WASNT WORKING AND JEREMY CARTER TOLD ME THAT SINCE THEY CHANGED THE BATTERY IT VOIDS THE MANUFACTURE WARRANY AND CHARGED BEFORE THAT MY WINDOW SWITCH WASNT WORKING AND JEREMY CARTER TOLD ME THAT SINCE THEY CHANGED THE BATTERY IT VOIDS THE MANUFACTURE WARRANY AND CHARGED MY HUSBAND OVER 500 BUCKS FOR SOMETHING THAT IS COVERED UNDER THE WARRANTY More

Do not trust this dealership , they are overestimating repairs and billing for things that do not need to be replaced. I took my Lexus here for a hood light sensor that kept on , they stated the whole har repairs and billing for things that do not need to be replaced. I took my Lexus here for a hood light sensor that kept on , they stated the whole harness needed replacing , it was a lie . After extorting me out of a ridiculous 840 diagnostic fee and claiming 4 hours for diagnosing I took it to smithtown where cost of repairing a single wire was 665. Fake false diagnostic quote to milk insurance out of 12,000 dollars . They can't explain the discrepancy , it's a huge difference replacing a whole harness from one small white wire . They are disgusting and not to be trusted with your vehicle , it's sad that you have this type of behavior going on but I believe in God and karma . They should be ashamed trying to shake down my insurance and a disabled person , sad and pathetic . I'll post my proof since people should be informed with facts that this outfit is fraudulent and not to be trusted , you will be overcharged for parts and repair your car does not need. Shout out to Lexus of Smithtown who did the right thing and actually repaired my car with class and honesty, they are the reason I'm sticking with Lexus and will go to them to get a new car . FYI my car runs perfectly now and I haven't burned up or died like their service advisor Mahashid stated , you played yourself scammer More

I took my car to this dealership and is been a week there and still no response and every time I call no one can tell me what going on with my car only thing they said I’m sorry like that is gonna solve my f and still no response and every time I call no one can tell me what going on with my car only thing they said I’m sorry like that is gonna solve my frustration try to avoid Lexus of Manhattan especially mister carmine and Godfrey Hernandez worst service advisor ever More

I took my car for service and had to leave it overnight. When I went to pick it up, I had to wait for 55 minutes after I paid for the service to get the car. Upon talking to the manager, he just apologized When I went to pick it up, I had to wait for 55 minutes after I paid for the service to get the car. Upon talking to the manager, he just apologized for the the delay. I will never bring my car there for service! More

In all of my years of buying lexus autos (since 2013) Salesman Sherwin Goodluck has given me outstanding advice and service. I have utmost confidence in his judement and I always rely on his expertist w Salesman Sherwin Goodluck has given me outstanding advice and service. I have utmost confidence in his judement and I always rely on his expertist with the lexus brand. I consider him to be one of the best salesmen at Lexus. More

Unresponsive After recently moving to Manhattan from Queens, I contacted this dealership twice about servicing my 2015 Lexus NX: once, on October 1, through their After recently moving to Manhattan from Queens, I contacted this dealership twice about servicing my 2015 Lexus NX: once, on October 1, through their website and once, on October 7, through their online chat. First time = no one got back to me; second time: chatted with "j" who assured me that, although all service advisers were busy, someone would contact me shortly. It is now October 22, and NO ONE has reached out to me. Inexcusable! So...I am bringing my business back to Rallye Lexus in Glen Cove, where the service department has NEVER disappointed. More

Beware of trap Day before yesterday I went there for remedy notice which Lexus claims that they need to reprogram the ICS system, and I also ask them check rear susp Day before yesterday I went there for remedy notice which Lexus claims that they need to reprogram the ICS system, and I also ask them check rear suspension since they making noises when passing the bump of road crack. I've scheduled a loaner when I'm making service appointment online since I thought it will take a little longer to check up rear suspension, otherwise I'd rather wait 2 or 3 hours there. The story begins when I start to talk to the service adviser, he lied to me says I didn't schedule loaner, you know what, if they tell me "we don't provide loaner" or "we don't want to provide a courtesy loaner" at the first place, fine, I understand that, but don't be a liar! They call me back the second day in the morning says ICS system reprogram is done but didn't find anything wrong with my rear suspension, I was like, what? Even a lady who never drive a car can hear that noises and those so called "professionals" don't, unbelievable! Actually, this is not my first Lexus RX, they all have the same problem! I didn't argue with them just say OK, I will go back to pick up my car ASAP. The worst part of the story came up after I return the loaner, one guy who did not identify himself to me but wearing service department uniform come to me and claims that the loaner has fresh damage on right side front end of bumper which is me responsible for that damage, I check the "damage" right after that guy told me, first of all, that damaged part doesn't look like a fresh one at all, there even a piece of fabric tuck in the damaged part, apparently someone tried to clean up the car after the damage, that guy who was argue with me about the damage says I have to pay for the damage, very rudely. I ask them to show me the picture to prove what they claimed "no damage" since they keep saying that they inspected the car and hand it to me with "no damage", and he told me that don't work that way. When I buy myself a first Lexus back to more that 10 yrs ago, friend of mine who work for Lexus dealer told me that do not come back to dealer for service, I do have some bad experience with Queens of Lexus but I still expect that maybe Manhattan of Lexus might be different, since I don't care they don't even provide free coffee and snacks like Brooklyn of Lexus does, as long as they can do the right thing to get the job done. Now I know, they all the same and I even trusted them, What a terrible mistake! People, DO NOT go back to them for service your car, if you have to, just beware of them, DO NOT trust them, they don't deserve your trust. More

Service department is the worst I do not recommend the service department at Lexus of Manhattan. It is the worst service department compare to a few other Lexus service departments i I do not recommend the service department at Lexus of Manhattan. It is the worst service department compare to a few other Lexus service departments in the tri-states area I've been to. The employees are rude and bad mouthing you in Spanish. They do not wash your car after a service and they just don't care. Please take your car service to somewhere else. More