Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Lexus of Manhattan - Service Center

1.1

43 Lifetime Service Reviews

662 11th Ave, New York, New York 10036

43 Reviews of Lexus of Manhattan - Service Center

Sort by Write a review
April 03, 2019

"Beware of trap"

- AlexW

Day before yesterday I went there for remedy notice which Lexus claims that they need to reprogram the ICS system, and I also ask them check rear suspension since they making noises when passing the bump of road crack. I've scheduled a loaner when I'm making service appointment online since I thought it will take a little longer to check up rear suspension, otherwise I'd rather wait 2 or 3 hours there. The story begins when I start to talk to the service adviser, he lied to me says I didn't schedule loaner, you know what, if they tell me "we don't provide loaner" or "we don't want to provide a courtesy loaner" at the first place, fine, I understand that, but don't be a liar! They call me back the second day in the morning says ICS system reprogram is done but didn't find anything wrong with my rear suspension, I was like, what? Even a lady who never drive a car can hear that noises and those so called "professionals" don't, unbelievable! Actually, this is not my first Lexus RX, they all have the same problem! I didn't argue with them just say OK, I will go back to pick up my car ASAP. The worst part of the story came up after I return the loaner, one guy who did not identify himself to me but wearing service department uniform come to me and claims that the loaner has fresh damage on right side front end of bumper which is me responsible for that damage, I check the "damage" right after that guy told me, first of all, that damaged part doesn't look like a fresh one at all, there even a piece of fabric tuck in the damaged part, apparently someone tried to clean up the car after the damage, that guy who was argue with me about the damage says I have to pay for the damage, very rudely. I ask them to show me the picture to prove what they claimed "no damage" since they keep saying that they inspected the car and hand it to me with "no damage", and he told me that don't work that way. When I buy myself a first Lexus back to more that 10 yrs ago, friend of mine who work for Lexus dealer told me that do not come back to dealer for service, I do have some bad experience with Queens of Lexus but I still expect that maybe Manhattan of Lexus might be different, since I don't care they don't even provide free coffee and snacks like Brooklyn of Lexus does, as long as they can do the right thing to get the job done. Now I know, they all the same and I even trusted them, What a terrible mistake! People, DO NOT go back to them for service your car, if you have to, just beware of them, DO NOT trust them, they don't deserve your trust.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
They did not identify themselves to me
February 05, 2018

"Service department is the worst "

- ChrisTom

I do not recommend the service department at Lexus of Manhattan. It is the worst service department compare to a few other Lexus service departments in the tri-states area I've been to. The employees are rude and bad mouthing you in Spanish. They do not wash your car after a service and they just don't care. Please take your car service to somewhere else.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Lexus service rep
May 20, 2017

"BAIT & SWITCH!!"

- Lexus Rip Off

After being told that 3rd maintenance would cost $276, I make an appointment and arrive to find that it's really $558!!! What a ripoff! Check the tape, I dare you. Then you can call to apologize. #justbehonestlexus

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Aldo Pinotti
December 05, 2016

"SalesP, Keith Brotherson was thorough, sincere and honest"

- JOHN SMITH

No tricks, straightforward and caring. Mr Brotherson did not compromise his ethics and honesty just to make a sale. Respectful young man. Keep up the good work.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nelson Perez - a trustworthy service consultant, Keith Brotherson
Dec 05, 2016 -

Lexus of Manhattan responded

Hello Mr. Smith, I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your Lexus, please feel free to contact me at, (844) 452-5836. Keith Brotherson, Lexus of Manhattan.

September 09, 2016

"Bad but fixed "

- Albert Mizrahi

Had a bad experience in my first go around but carmine did get back to me and try and resolve my initial problem I had with the service that was provided to me

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
josh, carmine
August 19, 2016

"NELSON PEREZ(8517) the worst i have dealt with here!!! "

- mezzoduo

I am writing this review as a previous customer who has had nothing but great experiences the previous 3 times i have visited this location but today was 1 of the worst I walked in as usual guy comes to me did not tell me his name did not greet me at all i begin to tell him that my "check engine" and "check vsc" light is on he immediately tells me oh your gonna have a big engine problem becuase your car is over 100,00miles which begin my suspicion because i only drive on fri and sat number 1 second car is maintained every 4-6 months i arrived at 1:45 didnt leave till 5pm was not offered a loaner as i told the rep i may need then at 5:30 he comes to me and says oh we need an additional 3hrs of diagnostic on your car the first 1hr turned out nothing your car was to hot it needs to cool down they may need to take your engine apart and put it back together he tells me ha!!!now im no expert on cars but since when does a car need to cool down to run a diagnostic on p codes then tells me it would be an additional 450 bucks even if the car needed to cool down which was a lie you have had it for almost 4hrs already its not ok to try and scam customers out of money people walked in that place after me and left before me and i had an appointment soo i decided to take my car to another lexus dealership in yonkers whom immediately told me i needed to change spark plugs nelson perez need to be fired i stood there and watched him shack other people hands as they walked in great them with a smile and they were in and out not saying i know why they were there ive never encountered this before so it a hard pill to swallow as i said ive been taking my car here since i bought it and now i will be going to yonkers all because he tried to swindle me NELSON PEREZ needs to be fired i will post this were ever i can!!!! and find a cooparate email or address to sent to as well

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
NELSON PEREZ 8517
June 01, 2016

"No Response"

- us2550

Worst experience with any car dealership ever. I have been waiting for a call back from anyone in the service department and to no avail no call back yet after 2 days and numerous calls this morning. Now I have to take time out of my day to go into this shop to see them in person to get status on my car. Something so simple as a phone call to answer my concerns but no I need to go to this shop in person. My service advisor was changed while my car was in the shop, therefore I do not have status of my car. Be aware

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
i cannot say who cause i kept being passed along.
December 28, 2015

"Be aware of Service Dept."

- Michael

The service manager Nelson was unprofessional (whined for 10 minutes about his problems upon meeting him), then showed poor knowledge of services (we can't test your engine vibrations if these show up above city speed limits), then was making falls claims (if you change your light bulbs outside of this dealership, then you warranty will be voided), and was unwilling to accommodate, or work with a customer (the cost of light bulbs at Lexus of Manhattan purchased on line were significantly cheaper than the ones that service mngr. offered). Nelson stated: if you deliver these bulbs to me then we will install them. Another words, he was asking me to pick up light bulbs at his parts department and deliver them to his mechanic. Best of all - the survey manager had Nelson call me after my unsatisfactory comments and Nelson attacked me over the phone about my negative review! (My wife was listening and she got afraid that this man will find us and slash our tires). My car "lost" additional light (fog light went out) while in service - service advisor's (Nelson) comment: we don't check these. Lastly, the engine vibrations which were main reason for my visit not only did not go away but intensified.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nelson
November 16, 2015

"Horrible service "

- Piggott

Took my car for repair at this dealership it was there for 9 days I get it back my front windshield is scratched but because they don't want to take responsibility they say they didn't do it I just wanted them to know it so it don't happen to anyone else but they say they didn't do it of course the person that did it wouldn't admit it they service is no good I'm sorry I ever brought my car from them beware of service at this dealership horrible customer service to

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service provider
December 30, 2014

"Like a bad date that you have to stay on"

- Doctorstan

Purchased a 2010 RX450h. The car is great except for a poorly designed USB port. Salesman promised to pick up car at service and drop off loaner. That was a lie, in 4 years that never came true. Immediately car had a squeak noise when running. Told I was imagining it. It took 3 visits and GSM to get fixed. 2011. In last 4 years, Each service visit needs "extra" items, often to $500+! 2012 they called and thought tech had left a flashlight in engine and wanted me to come back to return it. SERIOUSLY.? Late 2013 advised nitrogen in new tires. Mid 2014 dash display low pressure. Can't use regular air, brought car in 3 times EVERY TIME LOW PRESSURE returned.Over 4 visits, paid to have regular air put back, bought 3 new tires. Paid for 3 visits. Was told "we have checked everything" this dealer replaced all good tires and left bad one on. They seriously don't know which tire is on display? Replaced bad tire in Long Island all fine now. Using Hampton Lexus for now.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dec 30, 2014 -

Lexus of Manhattan responded

Good afternoon Sir, I am sorry to learn about your frustrations and I hope that I can correct any mistakes for you. We take customer satisfaction very seriously and I would like to correct any mistakes that you feel we have made. At your earliest convenience, can you please give me a call so that I can assist you further? The number to reach me is, (888) 308-4947. Greg Rojek General Manager

1
...
1 - 10 of 43 results