Lexus of Maplewood

Great experience We bought an RX 350 from Matt this Fall. He was very helpful, knowledgeable and patient as we worked through our decision. I would recommend him and t We bought an RX 350 from Matt this Fall. He was very helpful, knowledgeable and patient as we worked through our decision. I would recommend him and the dealership. We were very satisfied. More

Excellent customer service Jay was exceptional! he was very accomodating and patient as I took forever to decide on which color to go with, I didn't feel pressured at all. Every Jay was exceptional! he was very accomodating and patient as I took forever to decide on which color to go with, I didn't feel pressured at all. Everyone was very nice here. Jay really went out of his way to make my experience a pleasant one. I love my RX 350. If you're in the market for a pre-owned Lexus and you want great customer service, go to maplewood and ask for Jay. More

Exceptional Customer Service! The Lexus dealership in Maplewood is a first class facility with exceptional customer service from the moment you walk in the door. We worked with Cli The Lexus dealership in Maplewood is a first class facility with exceptional customer service from the moment you walk in the door. We worked with Clint Gage, who provided that same exceptional service throughout the entire process of finding and buying a car. Clint is very knowledgeable, easy to talk to and took the extra time to understand what we were looking for in a vehicle. We ended up purchasing the NX model and absolutely love it. Clint, thanks for the above and beyond customer service experience! More

Great service from Matt! I recently bought an RX350 from Matt at Lexus of Maplewood. He was very helpful, knowledgeable and professional. I appreciated that he took the time t I recently bought an RX350 from Matt at Lexus of Maplewood. He was very helpful, knowledgeable and professional. I appreciated that he took the time to explain all the features of my new car. The whole process went very smoothly and I couldn't be happier with my new RX! More

Dan Oanes Dan dis a great job -- not only in sales but in after sales service. Very thorough and professional. He knows his stuff, especially the electronics. Dan dis a great job -- not only in sales but in after sales service. Very thorough and professional. He knows his stuff, especially the electronics. More

Great experience, great car We purchased a new RX 350 after a long period of looking for a new SUV. As a former BMW X5 owner we were having a difficult time finding a vehicle tha We purchased a new RX 350 after a long period of looking for a new SUV. As a former BMW X5 owner we were having a difficult time finding a vehicle that really met all of our requirements. In addition and as important to getting a great vehicle we were looking for the customer experience in which we would feel like as valued a customer after our purchase as we were as a potential buyer. We found both at Lexus of Maplewood starting with a sales associate in Sara Wienke who worked very hard in to help us understand the customer experience offered by Lexus of Maplewood and detrrimine the right vehicle and options that met our wants and needs. Sara and the dealership have made the purchase and the after purchase experience just what we were seeking. Love our RX. More

Excellent experience! We purchased a certified pre-owned is250. Our sales person, Max, was great to work with. He was there from start to finish through the process. Cou We purchased a certified pre-owned is250. Our sales person, Max, was great to work with. He was there from start to finish through the process. Could not be happier with the vehicle, service, and attention we received! More

Was worth the four hour drive! I had been thinking of buying a new car for several months, but couldn't decide on what type of SUV to purchase. My son-in-law suggested a Lexus. I wa I had been thinking of buying a new car for several months, but couldn't decide on what type of SUV to purchase. My son-in-law suggested a Lexus. I was hesitant because the closest dealership was four hours away from home in northern MN. I had connected with Clint via email to ask about a vehicle and the next day made the road trip down. I left with a new Lexus and I love it! Clint was patient with me and my family as we asked a lot of questions. He never acted like we were bothering him and we had his full attention. His great customer service was the icing on the cake of a great experience and day! More

Satisfaction My wife purchased a new 2014 RX 350 from Lexus of Maplewood in December of 2013. We spent several weekends having my wife drive a lot of suv's to find My wife purchased a new 2014 RX 350 from Lexus of Maplewood in December of 2013. We spent several weekends having my wife drive a lot of suv's to find the one she liked best. Most dealers are tone deaf regarding women buying their own cars. Even after we stated my wife wanted to buy a new car, many of the people at other dealerships would talk to me largely ignoring my wife. At Lexus of Maplewood, Sara and my wife connected quickly. Sara guided my wife through the whole process and turned a looker into a buyer. We have been satisfied with my wife's car and this dealership ever since. Recently the Twin Cities Business Journal had a "Best of" insert in their monthly magazine. Lexus twin cities dealerships were rated highest. (Great choice). On 10/7/16 my wife had a 50,000 mile service done at Maplewood. Sue Dale, our service advisor handled that for us efficiently as well as with great attention to detail. Because we like my wife's car a lot, she is not likely to buy another new car soon. Regardless, we look forward to future dealings with Lexus of Maplewood. Sue & Mark Brown Shakopee, MN More

THE MOST HONEST DEALERSHIP IN MINNESOTA! I purchased a preowned Lexus last year. I live north of the cities so Maplewood is quite a drive. For convenience, I made the mistake of having my oi I purchased a preowned Lexus last year. I live north of the cities so Maplewood is quite a drive. For convenience, I made the mistake of having my oil changed at a dealership in Forest Lake. The next day my engine light came on so I took it back to them. They informed me that the problem was going to cost me $1856.00. I drove it to Lexus of Maplewood for a confirmational opinion. They were friendly and professional as could be and extremely thorough. The service manager came out and said, "Your vehicle's ready, handed me my statement of what was done, and at the bottom it said: TOTAL: NO CHARGE! I asked him what it was and he said; Whoever changed your oil last didn't put your seals back on, so all your oil was leaking out. Oh, and by the way sir, the oil they put in your vehicle was "USED OIL AND FILTHY AS MUDD!" Needless to say, he strongly recommended I never take my Lexus back there again, shook my hand, wished me a good day, and said: "Come back real soon!" I said: "You can be assured of that!" It seems that honesty is getting much harder to find these days, but when you find a place like Maplewood Lexus, you can be totally confident you're in good hands!! Thanx a mill you guys! Bodine Billy. (BILLY BODINE) More