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Lexus of Maplewood
Maplewood, MN
1,099 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,099 reviews
June 29, 2023
The manager in charge on Saturday June 24th, was rude. He did not know how to deal with the Napleton Care agreement I prepaid when I bought my car. After the oil change was done they did not realized I wa He did not know how to deal with the Napleton Care agreement I prepaid when I bought my car. After the oil change was done they did not realized I was waiting in the waiting area and I had to come and ask if my car was ready. Additionally, they did not give me the usual summary after visit because the “system was down” More
by Carmen
Employees Worked With
Zach (?), it wasn’t clear.
June 24, 2023
The entire process was seamless. Tim Frederick knows us as buyers and met our needs perfectly. The dealership team is professional and efficient. Great place to purchase a new veh Tim Frederick knows us as buyers and met our needs perfectly. The dealership team is professional and efficient. Great place to purchase a new vehicle! More
by annandmarkheller
Employees Worked With
Tim Frederick
June 11, 2023
Always kind and helpful, they provide exceptional service. From the moment I step in, their warm welcome and smiling faces make me feel special. They go above and beyond to assist customers, answerin service. From the moment I step in, their warm welcome and smiling faces make me feel special. They go above and beyond to assist customers, answering questions and offering expert advice. Their efficiency is remarkable, with minimal wait times and smooth transactions. I am truly grateful for their quick and efficient service. Overall, their commitment to customer satisfaction is evident, and I highly recommend their exceptional service. More
by purerobus
Employees Worked With
Jeff Lewis
June 11, 2023
Very easy to work with! My sales representative and everyone else at the dealership were very accommodating to my needs and made the buying experience very easy. My sales representative and everyone else at the dealership were very accommodating to my needs and made the buying experience very easy. More
by Sherry Larson
Employees Worked With
Tchu Moua
May 23, 2023
Extremely happy with Tim. I just went in to look but walked out with a new car! He was very knowledgeable and anticipated my questions so I did not even have to ask. He went t I just went in to look but walked out with a new car! He was very knowledgeable and anticipated my questions so I did not even have to ask. He went the extra mile for me, even coming in on his day off so he could hand me the keys! I would recommend him and Lexus of Maplewood to anyone! More
by Barb G
Employees Worked With
Tim Frederick, Jakob Johnson, Jared Kenny
