Lexus of Maplewood

The staff are very knowledgeable and friendly. I have a positive experience at this dealership. I have a positive experience at this dealership. More

My service experience was great. Check in went on time. Kyle explained the details of what would happen and answered my questions. Check in went on time. Kyle explained the details of what would happen and answered my questions. More

The dealership is outstanding in terms of courtesies, decor, and organization. Time and cost estimates fall within the final result. When questions are raised, concise and accurate responses are receive decor, and organization. Time and cost estimates fall within the final result. When questions are raised, concise and accurate responses are received. Follow up on a request for further information was conveyed promptly. Mike, my service advisor, was particularly helpful in guiding through the process. More

Mtnce was scheduled and dealership was ready when I arrived very friendly informative and knowledgeable arrived very friendly informative and knowledgeable More

Everything was great. Easy to make an appointment. Appointment was efficient and timely. Everyone was very friendly and professional. Easy to make an appointment. Appointment was efficient and timely. Everyone was very friendly and professional. More

Wonderful experience today. Service writer Josiah was new to me and did an exceptional job explaining what should be done. Car was done when promised and beautifully clean. Service writer Josiah was new to me and did an exceptional job explaining what should be done. Car was done when promised and beautifully clean. More

In general, I am happy with Lexus of Maplewood. Can’t say I am overly pleased with Thomas Schultz, the service advisor I have been connected with. He is a little slow in responding to inquiries. Can’t say I am overly pleased with Thomas Schultz, the service advisor I have been connected with. He is a little slow in responding to inquiries. For example, sent question last week about warranty issue where waiting for part, and still no response. Left VM this morning to follow up and still no reply by text or voice.. I was told he was in, and should call this morning— but have not heard from him. I asked to speak to manager about a month ago regarding warranty and he called back and gave me a temporary work around at least. Not the greatest solution but the best possible until this part comes in. ( I have been waiting since August, 2022).. More

Bought a BMW 525xi from Bobby Amirislani during the Summer of 2021. Paid for the vehicle in cash. Was told that everything was in great condition and took that for face value. The following year I am u Summer of 2021. Paid for the vehicle in cash. Was told that everything was in great condition and took that for face value. The following year I am unable to drive the drive vehicle because it won't shift. About a year and a half have gone by since 2021 and I am now out of a car. "there's about 6000$ worth of repairs here." When I brought the vehicle in December 2022. Bobby did not disclose that my vehicle was a prior salvage. Frustrated with my experience as I am a young car buyer, that is feeling taken advantage of due to my lack of knowledge. I can only hope Used Car Sales as a whole become better for all buyers. More

Kyle of Lexus Maplewood was really helpful in explaining the inspection and maintenance for my car. The service was quick. the inspection and maintenance for my car. The service was quick. More

They were able to get me in the next day for an appointment and make sure I had a loaner vehicle while they had my car. It was a quick drop off and check in process and my car was done sooner than appointment and make sure I had a loaner vehicle while they had my car. It was a quick drop off and check in process and my car was done sooner than expected. I received a text from the service advisor with a cell phone to contact him directly if there were any questions. I also received a text when it was done with a video of the car and the inspection report. Quick checkout also and everyone was friendly. More