Lexus of Maplewood

They were able to get me in the next day for an appointment and make sure I had a loaner vehicle while they had my car. It was a quick drop off and check in process and my car was done sooner than appointment and make sure I had a loaner vehicle while they had my car. It was a quick drop off and check in process and my car was done sooner than expected. I received a text from the service advisor with a cell phone to contact him directly if there were any questions. I also received a text when it was done with a video of the car and the inspection report. Quick checkout also and everyone was friendly. More

Wish I could give them 0 stars. I purchased a used truck from them, a 2010 Chevy Silverado. I noticed upon taking it for a drive that it had a shake. I requested that they have an a I purchased a used truck from them, a 2010 Chevy Silverado. I noticed upon taking it for a drive that it had a shake. I requested that they have an alignment done. After the alignment was done I noticed that it still had a shake to it, however; I trusted that they did the alignment. I bought it as a work truck for my employees, it sat for about 4 months without driving it. Once my guys started, they noticed the shake too, and I decided to bring it to another shop. When I brought it to tire pros, they had let me know that inner tie rods, outer tie rods, ball joints, and struts, were all bad. In addition to leaking inter cooler lines, and differential. I asked how this was possible after just having the alignment 6 months prior, they informed me that there was no way that it was aligned, and that a whole front end does not go back in such a short time. I paid $4500 to have all of the issues fixed as no one had gotten back to me from Lexus. One month after this, stabilacontrol lights, traction control lights and reduced engine power all come on, I get ahold of Lexus because I purchased the extended warranty, after a week, they finally find out that it is the throttle body, part of the engine.. or so we thought. It’s attached to the engine, and makes the vehicle run, but is not considered a power train item, therefore it is on me to have it fixed. An additional $1500 for that. So this truck that I bought, and haven’t even owned a year (only 6 months) I have had to pay an additional $6,000 in repairs. I highly advise staying away from their used cars. They do not care about customer satisfaction, and their warranty is a joke. More

I had a great experience at Lexus of Maplewood. i was taken care of by service rep Ali Dilger who provided a great customer experience. She was knowledgeable, professional, congenial, well organize i was taken care of by service rep Ali Dilger who provided a great customer experience. She was knowledgeable, professional, congenial, well organized and a great communicator. She went out of her way to fit me in the same day I called, provided a loaner, and kept me apprised of what to expect every step of the way, I would highly recommend Ali and the dealership. Five stars! More

They were very professional and the service was done on time. They answered all my questions with the full satisfaction. time. They answered all my questions with the full satisfaction. More

Everyone is very friendly and helpful every time I visit. The facility is also very clean and inviting. The facility is also very clean and inviting. More

Always dependable. Always a good experience. Any questions or problems I have I choose going to this dealer. The service people are always very pleasant. It is always g Always a good experience. Any questions or problems I have I choose going to this dealer. The service people are always very pleasant. It is always great to wait with a beverage read or watch tv in a very comfortable environment. I have never been upset going to this dealer. More

The people at the dealership were prompt, and knowledgeable. They explained the things they needed to do in as much detail as I needed. I am new to Minnesota, was happy with the dealership and it knowledgeable. They explained the things they needed to do in as much detail as I needed. I am new to Minnesota, was happy with the dealership and its people and I will recommend them and return. More

Customer service representatives were able to explain to us all the functions of a car, very good service. us all the functions of a car, very good service. More

Very helpful and knowledgeable during my inquiry. Being out of state, they were able to answer all my questions. Being out of state, they were able to answer all my questions. More

I requested a quote for a replacement battery a few times via Lexus online. Received a call about a very engaging sales person wanting to sell me a car. However, I already have a Lexus and just looking for via Lexus online. Received a call about a very engaging sales person wanting to sell me a car. However, I already have a Lexus and just looking for service. Both Maplewood and Wayzata service departments totally suck! Like I’ll never buy another Lexus, as it’s way too burdensome and frustrating for even the simplest of maintenance…like wiper blades, battery, breaks. Every time they pressure me to buy a new vehicle. The sales person told me he would take care of ensuring I got a battery quote. That was 2 weeks ago…zero call to 2 requests. Don’t buy Lexus…I’ve regretted it ever sense. More