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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,099 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,099 reviews

November 21, 2022

Compared to the service my daughter received at Cadillac a few days earlier, I would not take my car back to Lexus for service, if I could help it. Long waits to talk to service person, who was unfriendly, More

by lkcarlson55082
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Schultz
Report | Print
Nov 23, 2022 -

Lexus of Maplewood responded

Hi, we are so disappointed to learn of this situation you have described. Please contact our General Manager, Matt Meyer at Mmeyer@lexusofmaplewood.com or 651-415-2404 and we will work with you personally in rectifying the issues you experienced.

November 17, 2022

Prompt work and friendly staff. Got in and out as I had hoped to. Thank yiu More

by Susieahl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Nov 23, 2022 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Josiah Hass service was great and provide me a warm hospitality. Thank you so much! More

by hoaja957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hass
Report | Print
Nov 23, 2022 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 10, 2022

Michael was good, wait was long. The wait to see what fixes are needed is long. Staff could be friendly, even if it's not they're client. Smile goes a long way. Blond guy with long h More

by DaveLex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Nov 15, 2022 -

Lexus of Maplewood responded

Thanks for sharing your recent service experience with us, Davelex! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

October 29, 2022

I was very satisfied with the customer service and the final results of my car. More

by Threadsbydesign
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Pfeller
Report | Print
Nov 03, 2022 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs. Safe travels!

October 28, 2022

The service was prompt and the service employees were courteous. When I had questions, they were answered. More

by 14ES350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Pfeffer
Report | Print
Oct 31, 2022 -

Lexus of Maplewood responded

Thank you so much for sharing your recent experience with us, 14es350! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 26, 2022

Good customer service. Clint handled my sale with respect. He addressed all my questions and answered them so i could understand what he was saying More

by Secret agent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Gage
Report | Print
Oct 30, 2022 -

Lexus of Maplewood responded

Congratulations on your new car, Secret Agent! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

October 25, 2022

Professional, kind and informative was the experience I received and just kept things simple and easy More

by G-Asunción
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Report | Print
Oct 30, 2022 -

Lexus of Maplewood responded

Thank you so much for sharing your recent experience with us, G-asunción! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 20, 2022

Terrible service here! I was told I needed service on my engine & brought it to another service shop & was told my car had no issues. This is a stealership!! More

by Carol L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Pfeffer
Report | Print
Oct 24, 2022 -

Lexus of Maplewood responded

Carol L, we're extremely disappointed to hear that you left Lexus of Maplewood unsatisfied. I tried to locate you in our customer data base and was unable. I would like the opportunity to personally review the recommendations and re-inspect your vehicle at no charge to you. Please contact me at 651-494-6741. Kevin Kriegshauser, Service Director.

October 20, 2022

The service department is outstanding. Customer Service rep Josiah was attentive and friendly while taking notes on the odd clunking noise in my car that I wanted fixed. The issue was res More

by Nan_54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josiah Hass
Report | Print
Oct 24, 2022 -

Lexus of Maplewood responded

We're glad to hear that everything was completed to your satisfaction, Nan_54! Please let us know if there is ever anything else we can assist you with.

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