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Lexus of Maplewood
Maplewood, MN
1,098 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,098 reviews
October 03, 2022
Tim Frederick was very patient and accessible to answer any questions. Everything was clearly explained in the finance department. Communications regarding vehicle delivery were prompt and concise. any questions. Everything was clearly explained in the finance department. Communications regarding vehicle delivery were prompt and concise. More
by MO
Employees Worked With
Jacob Johnson , Tim Frederick
September 28, 2022
Amazing help when help was needed. Service advisors are excellent. Got me a loaner when I needed it and got my service done ahead of schedule. Service advisors are excellent. Got me a loaner when I needed it and got my service done ahead of schedule. More
by syrunkel
Employees Worked With
Ali, Tom Schultz
September 27, 2022
The service lady was absolutely amazing she was very helpful/friendly She took care of my care on time very professional. Since I was rushing to get to my work, she made sure I am not let for it. helpful/friendly She took care of my care on time very professional. Since I was rushing to get to my work, she made sure I am not let for it. More
by Samiya
Employees Worked With
Kimberly Kernstock
September 16, 2022
My complaint is that I had trouble scheduling the appointment. I am used to having someone answer the phone and set up the appointment at that time. Instead I got voice mail twice. There was no r appointment. I am used to having someone answer the phone and set up the appointment at that time. Instead I got voice mail twice. There was no response to my first message, so a few days later I left another message. I got a response to my second message. I asked about this way of scheduling… calls were from Wayzata instead of Maplewood. Rep said they are busy with online calls so can’t answer the incoming calls. I am glad i specified Maplewood, because I was automatically being scheduled in Wayzata.This is poor customer service. I got better service at Toyota,down the road. More
by Donna
Employees Worked With
Michael Mullan
