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Lexus of Maplewood
Maplewood, MN
1,098 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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July 10, 2022
Accommodating, warm, friendly. Made appointment at Lexus in Wayzatta, was able to get me in even-though the wait was long. Made appointment at Lexus in Wayzatta, was able to get me in even-though the wait was long. More
by Gertrude65
Employees Worked With
Ally, the girl that did registration, the very tall African American guy that tagged the car, and Keith in the service shop were all great.
July 10, 2022
Ali, the sales/service advisor was great. However, the attendant who was on duty when I returned the loaner to pick up my car give me the worst customer service I've ever experienced at Lexu However, the attendant who was on duty when I returned the loaner to pick up my car give me the worst customer service I've ever experienced at Lexus. As usual, customers would wait in the vehicle & an attendant would approach. When I arrived he was attending to others & saw me, so I waited. When he was done, he went back to the desk & just stood there. I got out of the car to ask if he was waiting for someone else to attend to me, and he said "no, just leave the key in the car & go to your service advisor. They'll help you." Got in, Ali was busy with another customer but acknowledged me & asked her colleague to attend to me since she was busy. Both of them were excellent & I was out in no time. More
by Mo
Employees Worked With
Ali
July 06, 2022
Lexus of Maplewood has no equal. It is the best dealership I have ever dealt with. Everyone at the dealership is a professional and it is a pleasure to take my car to them for serv It is the best dealership I have ever dealt with. Everyone at the dealership is a professional and it is a pleasure to take my car to them for service. One of the best reasons, and there are many, for owning a Lexus, is the excellent service Lexus provides to its customers. More
by Hoper
Employees Worked With
Michael Mullan
June 29, 2022
I’ve purchased vehicles and have them serviced here since 2003. This is a responsive dealer with great customer service- especially Tom whom I’ve worked with for 10 yrs. Always professional solving any issu 2003. This is a responsive dealer with great customer service- especially Tom whom I’ve worked with for 10 yrs. Always professional solving any issue and answering questions quickly! Highly recommend this client oriented dealer! More
by CStbvs
Employees Worked With
Jorge Peña, Dan Oanes, Tom Schultz
June 24, 2022
Amazing dealership to go for service! The customer service is outstanding here! The staff is very experienced and they get your vehicle done in a timely manner! The customer service is outstanding here! The staff is very experienced and they get your vehicle done in a timely manner! More
by STaylor
Employees Worked With
Michael Mullan
