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Lexus of Maplewood
Maplewood, MN
1,098 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,098 reviews
March 07, 2022
I was very happy with my advisor, Jessica. I was also happy they found my water pump issue. Even though I called Saturday morning and was told I would get a call or text when the car was ready I was also happy they found my water pump issue. Even though I called Saturday morning and was told I would get a call or text when the car was ready, the weekend advisor did not follow up and me it was done. Jessica followed up Monday morning to say it was ready. More
by Belzer truck
Employees Worked With
Jessica - Service
February 26, 2022
Always efficient, courteous and helpful. As an older person, I especially appreciate the free valet service. I have been driving a Lexus for over 15 years and have enjoyed both my car and As an older person, I especially appreciate the free valet service. I have been driving a Lexus for over 15 years and have enjoyed both my car and the dealership. More
by rcarolynh
Employees Worked With
Michael Mullan
February 25, 2022
Good service. Good communication. Friendly staff. My vehicle was fixed promptly and I was given a loaner car while mine was in the shop. Good communication. Friendly staff. My vehicle was fixed promptly and I was given a loaner car while mine was in the shop. More
by Andrew
Employees Worked With
Doug Pfeffer
February 20, 2022
The service department is not great. Something is always wrong or not done properly when required maintenance is completed. Mike is great and provide excellent customer service. Everyth Something is always wrong or not done properly when required maintenance is completed. Mike is great and provide excellent customer service. Everything else is disappointing - unfortunately. More
by GX2021
Employees Worked With
Michael Mullan
February 12, 2022
Somehow my appointment was lost when I arrived today and wasn’t on the schedule. I got in as a walk in which worked out fine, but I have to drive 175 miles to get to the dealership and would appreciate it i wasn’t on the schedule. I got in as a walk in which worked out fine, but I have to drive 175 miles to get to the dealership and would appreciate it if someone would call and confirm my appointment a couple of days beforehand. I made the appointment 3 weeks before my appointment date and all was confirmed and set up with your appointment person. Somehow my appointment was gone or deleted. Otherwise any of the work done on my vehicle or the people I dealt with during the service was fine. Everyone was very professional in their jobs. But, you may want to consider looking into the scheduling process and consider calling the customer a couple days previous to verify the appointment. Thank You, Dennis Jorud More
by drjorud
Employees Worked With
Not sure of who helped in service dept.
February 10, 2022
Everyone was very helpful and my oil change was done quickly and professionally. They also included a car wash which was great. My car looked like new. quickly and professionally. They also included a car wash which was great. My car looked like new. More
by Louise.c.wallner
Employees Worked With
Ryan Wallner did a great job on my oil change, Michael Mullan
February 05, 2022
Excellent service, very thorough, knowledgeable, professional and courteous. Thomas Schultz is my regular service consultant and always goes the extra mile. I choose to travel 2 hours each way to ha professional and courteous. Thomas Schultz is my regular service consultant and always goes the extra mile. I choose to travel 2 hours each way to have my LX570 serviced by this dealership. More
by Lawrence R
Employees Worked With
Tom Schultz
