Lexus of Maplewood

I had a service appt today for a recall on my vehicle. When I made the appt. I was told I would receive a loaner. When I arrived the service rep informed me that they did not have a loaner for me. I tr When I made the appt. I was told I would receive a loaner. When I arrived the service rep informed me that they did not have a loaner for me. I tried to explain that I could not stay for the appt due to a previous commitment and he said: " I feel ya" What kind of response was that?! When I said I needed to cancel and left, no one offered me any options or asked to reschedule. Nobody cared and I surely did not feel like a valued customer. On your website you state that you want every service appointment to be a positive experience through exceptional service. This was not. Just want to remind you that there are other luxury car dealers out there. Susan More

Friendly service Sara Weinke was excellent. She was very helpful and patient, so I could take the time to decide on the perfect Lexus for me. Jorge Pena was Awesome, Sara Weinke was excellent. She was very helpful and patient, so I could take the time to decide on the perfect Lexus for me. Jorge Pena was Awesome, very personable and patient during the buying process. Every employee I came in contact with at Lexus of Maplewood was very professional at what they do. More

Shopping experience with Lexus I’ve worked with Sara W. several times occasions and she is always friendly and does a great job helping you understand what the car has and will go t I’ve worked with Sara W. several times occasions and she is always friendly and does a great job helping you understand what the car has and will go to bat on working with you to help get you the best deal. She is alway awesome to work with and makes the car shopping experience every enjoyable More

My experience with Lexus was great! The staff are friendly, professional & welcoming. The salesperson, Sara Wienke, was the best! This is my second RX350, & both times she was so professional, friend friendly, professional & welcoming. The salesperson, Sara Wienke, was the best! This is my second RX350, & both times she was so professional, friendly, knowledgeable, honest & even fun! I could tell that she really cares about people & provides a positive experience. And she has been helpful even after the sale! She is a 10 out of 10! More

service Got it done sooner than expected. Long time service client. I forgot my building key in the car and Derek got back to me. The car was ready so I didn Got it done sooner than expected. Long time service client. I forgot my building key in the car and Derek got back to me. The car was ready so I didn't get locked out of my place. More

Just want to say my experience at the Maplewood Lexus was wonderful, Sara wienke was amazing and warm,new every answer to all my questions.Ive already recommended my family to Sara. Thanks again.... wonderful, Sara wienke was amazing and warm,new every answer to all my questions.Ive already recommended my family to Sara. Thanks again.... More

I worked with a great young man, Thomas. He went far beyond what was necessary!! Thomas saved me some money on my visit along with filling up my gas tank. He was very helpful in figuring out two thi beyond what was necessary!! Thomas saved me some money on my visit along with filling up my gas tank. He was very helpful in figuring out two things in my car I haven’t been able to do. He also wore a mask and did social distancing. Wonderful man More

Clint was very understanding considering all the outside issues we are dealing with. Understood our priorities and managed with professionalism. Made our decision easy to purchase a new Lexus. issues we are dealing with. Understood our priorities and managed with professionalism. Made our decision easy to purchase a new Lexus. More

Service center always treats us right. Baird and Mike in service are always pleasant, have always returned our calls promptly if we leave a message and are very accommodating when we call f Baird and Mike in service are always pleasant, have always returned our calls promptly if we leave a message and are very accommodating when we call for an appointment. More

Purchase was smooth, process was clearly explained no surprise. We live 80 miles away, they delivered the car to my door in 2 days. Thanks. surprise. We live 80 miles away, they delivered the car to my door in 2 days. Thanks. More