Back

Lexus of Maplewood

Maplewood, MN

4.6
1,101 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
Contact Dealership

3000 US-61

Maplewood, MN

55109

Directions

By Type

Showing 1,101 reviews

October 31, 2018

On time . Willing to accommodate. Loaner was clean and new and low and mileage and had all features. My car clean and serviced on time as promised. More

by Bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Noah Stearns, Baird Swan
Nov 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your positive review! Our team understands your schedule can be full so we're happy to accomodate you however we can. If there's anything else we can do for you, please let us know. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 30, 2018

Emergency quick service Battery problem and needsed to be in Mpls within a few hours. Service advisor, Jonathan Cohen took charge, got me in, got me a loaner, made my meeting More

by Irish32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cohen, service advisor
Nov 15, 2018 -

Lexus of Maplewood responded

Thank you so much for letting us know about your experience! Our team strives to provide an excellent experience for all of our customers. We'd never want you to be stranded so we're happy to go above and beyond to make sure you're taken care of. If there's anything else we can assist you with, please reach out! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 29, 2018

Awesome! Was a great experience working with them. Very helpful, and thankful that we found the right car from your dealership. It was a pleasure doing busines More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Essig
Nov 19, 2018 -

Lexus of Maplewood responded

Thank you for letting us know about your experience! We're so thrilled to hear you enjoyed working with our team. We strive to take the time needed to best help you find the perfect vehicle. We're glad you enjoyed your experience and can't wait to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

October 29, 2018

Impeccable Service Love this dealership. Vehicle was ready when promised. Lovely waiting room with amenities. Courteous & friendly staff. Was greeted promptly. Was tha More

by DanaSo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Nov 15, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us a review. We're so thrilled to hear you fully enjoyed your experience with us. We strive to ensure all of our customers are taken care of at all times and back on the road as quickly as possible. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 25, 2018

Purchase new RX350 Tim Frederick does a great job understanding a customers needs and requirements before recommending a vehicle. Lexus of Maplewood always provides grea More

by Berglar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Tim Stearns, Tim Frederick
Oct 25, 2018 -

Lexus of Maplewood responded

Thank you so much for the 5-star rating and positive review! Our team strives to understand what our customers are looking for so we can best help you find the perfect vehicle. You're completely right when you say we our customer orientated. We always put our customers first! If there's anything else we can assist with, please reach out. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

October 18, 2018

Quick friendly service experience Although service was done well, they completed an additional diognostic check for $86.70 that was not needed. When brought to their attention at time More

by GS350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Worked with 2 other service people when I picked up my car. Don’t recall their names., Baird Swan
Oct 25, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a positive review! We are glad you had an overall satisfactory service visit with us. We're sorry there was originally a diagnostic charge attached, which is why we were happy to take care of it for you. If there's anything else we can assist you with, please let us know! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 15, 2018

5,000 mile maintenance This was a routine visit, fast and easy. Everyone was helpful from start to finish. The Lexus Maplewood Team was great to work with! I’d highly recomm More

by Markp1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Oct 25, 2018 -

Lexus of Maplewood responded

Mark, thank you so much for letting us know about your experience! We understand how busy you are so we aim to make the entire process as fast and easy as possible. We are so thankful for your high recommendations and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 12, 2018

1st time repair visit Easy to work with; no sense of feeling pressured; friendly and helpful. I booked an appointment online which was simple and showed up for my appointm More

by Tomob122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Checked out with another employee and can't remember his name (sorry!!!), Beau Anderson
Oct 15, 2018 -

Lexus of Maplewood responded

Thank you so much for your thoughtful review! Our team strives to exceed your expectations and ensure you're always taken care of. We want you to always love your Lexus as much as the day you purchased it! We appreciate your recommendation and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 12, 2018

Work on 2011 GX460 Mike Mullan was great!! He explained everything in detail and made me feel like I was the only person in the service department. A great guy to hav More

by TSINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Oct 15, 2018 -

Lexus of Maplewood responded

Thank you for letting us know about your experience at Lexus of Maplewood! Our team strives to keep you informed by explaining the entire process and working with you one-on-one. If there's anything else we can assist with, please reach out! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 10, 2018

Even filled my gas tank!!!!!!! Soooo glad to be working with this dealership! With a recall they were able to save me over $1000 on my 60,000 mile check! That’s amazing! And they ev More

by FalconCastle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Oct 15, 2018 -

Lexus of Maplewood responded

Thank you so much for the positive review and 5 star rating! We are so thrilled to hear you were satisfied with your visit to our dealership. Our team strives to go above and beyond expectations to ensure you're always taken care of. If there's anything else we can assist with, please let us know! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

...
65
...