Lexus of Maplewood

Great customer service! I am always happy with my experience with the service department. They are professional and friendly. Love that I can get a loaner vehicle when the se I am always happy with my experience with the service department. They are professional and friendly. Love that I can get a loaner vehicle when the service is over an hour or so. More

My pleasant experience I had previously made an appt. to take my car in for routine maintenance They were waiting for me and had a loaner all set for me to use Beau Ander I had previously made an appt. to take my car in for routine maintenance They were waiting for me and had a loaner all set for me to use Beau Andersen was my service advisor and was efficient and professional. He called to update me on the progress and then left a message when all the work was complete. Lexus and staff have always made me ( a female) feel very welcome. Unfortunately that isn’t always true with other dealerships! More

Excellence in service Timely appt, friendly reps and very impressive visit. Service contact was engaging and candid in his discussion. Great visit and he should get a huge Timely appt, friendly reps and very impressive visit. Service contact was engaging and candid in his discussion. Great visit and he should get a huge attaboy! More

Always attentive Great service. Third Lexus and we always get our cars serviced at Maplewood Lexus. Attentive and accommodating service reps always honest and thorough Great service. Third Lexus and we always get our cars serviced at Maplewood Lexus. Attentive and accommodating service reps always honest and thorough. No regrets! More

Perfect in every way!!! Car overheated 3:30 PM Saturday. Called Lexus of Maplewood. They got me in right away and gave me a loaner for the weekend. Saved my weekend! They Car overheated 3:30 PM Saturday. Called Lexus of Maplewood. They got me in right away and gave me a loaner for the weekend. Saved my weekend! They are the best. More

Routine oil & maintenance All of the people involved with my service were wonderful! Timely, professional and very courteous. I really don’t know what else to add because it All of the people involved with my service were wonderful! Timely, professional and very courteous. I really don’t know what else to add because it was a good experience! More

Key cut took almost 90 minutes Came in for just a quick key cut and program and it took almost 90 minutes..... I thought this should have only taken about 30 minutes. Also I was qu Came in for just a quick key cut and program and it took almost 90 minutes..... I thought this should have only taken about 30 minutes. Also I was quoted $50.00 for the service by the parts department and when I called to make the appointment, on the invoice I was charged $59.96. I asked the salesperson and he said this is what it is even though I was quoted $50 by two others at your store. Also I was charged $6.35 for shop supplies!!!!! What possibly could I have used to cut a key????? I was very disappointed at the service I received. More

60,000 mile service appt. Service advisor was professional, friendly and courteous .... explained all service items being completed and reviewed. Service was completed in the Service advisor was professional, friendly and courteous .... explained all service items being completed and reviewed. Service was completed in the time frame committed too. Excellent experience overall ! More

Great Experience What a great experience! I knew I was going to purchase a new vehicle from Lexus; my problem was which model did I want? After working with my sales What a great experience! I knew I was going to purchase a new vehicle from Lexus; my problem was which model did I want? After working with my sales rep, Dan Oanes, I decided on a GX 350. He was knowledgeable,friendly,helpful, and incredibly patient! After driving several vehicles and listening to my needs and concerns he was very insightful when it came to helping me make a decision about which model best suited me. After the purchase, Dan contacted me to make sure I was happy with the car, which of course I am! I really can’t say enough about what a positive experience I had. More

Friendly and professional! I bought a new 2018 in February and had it serviced two times since at Lexus of Maplewood. They are good people to work with and I'm very pleased with I bought a new 2018 in February and had it serviced two times since at Lexus of Maplewood. They are good people to work with and I'm very pleased with my new Lexus RX 350. More