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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,101 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,101 reviews

August 01, 2018

Service work We had a tire rotation, Oil change and car wash at this service time. They provided us a loaner car and everything was done exceptionally well. More

by Amph3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Gage, Michael Mullan
Report | Print
Aug 02, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your positive review! We are so glad you had an exceptional experience at Lexus of Maplewood. Our team understands your schedule can be busy so we attempt to make every effort to make your visit easier. We're happy to offer a loaner vehicle so you're not stuck at our dealership while you wait. We appreciate your business and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 31, 2018

Excellent in all areas.. I would highly recommend Maplewood Lexus....the attention to detail from initial reception to completion of purchase was outstanding! Very friendly a More

by Lexi56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian, Matt Koehnen, Jorge Peña, Sara Wienke
Report | Print
Aug 01, 2018 -

Lexus of Maplewood responded

Lexi, thank you for leaving us 5 stars and your review! Our team is so excited to hear you had an excellent experience at Lexus of Maplewood. We strive to treat our customers as if they were guests in our homes and pay attention to detail so you can feel comfortable and confident after your visit. If there's anything else we can assist with, please feel free to reach out! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

July 30, 2018

Regular service appt. I was told how long my service would take....it took less time. Waiting area was clean and quiet. No surprises. That's what I like! More

by Catmandu1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hjermstad
Report | Print
Aug 01, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars! We're so excited to hear you enjoyed your service visit at Lexus of Maplewood. Our team understands how full your schedule may be so we attempt to service your vehicle in less time than we plan for. We want to make sure you feel comfortable while you wait so we're happy to offer a quiet lounge for you to work or relax in. If there's anything else we can assist with, please reach out to us! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 29, 2018

Recall service I had 3 recalls that needed to be serviced. It was completed in a exceptional time! Michael walked me through everything step by step. Awesome loaner More

by Meemerz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Aug 01, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a positive review! Our team understands your schedule can be full so we want to ensure we can fully service your vehicle as quickly as possible. If repairs are scheduled to take longer, we are happy to offer a loaner vehicle for you so you're not stranded at the dealership. We want you to feel comfortable with your visit, which is why we're glad to walk you through the entire transaction. If there's anything else we can assist with, please reach out to us! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 29, 2018

Good buying experience We were not planning to buy a car, just wanted to test drive one that I saw online. My wife did not like the interior color. Matt recommended a few More

by P2keo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Saunders
Report | Print
Aug 01, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a review! Our team is excited to hear you were able to find a vehicle that you fully enjoyed, even though you were not originally planning to purchase a vehicle. We want to make sure that you feel comfortable about your purchase rather than being pressured into making a decision. We appreciate your business and hope to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

July 28, 2018

TPMS bad when dropped off Arranged for oil change and Tire Pressure Monitor System to be fixed. Found the problem and performed full inspection within 2 hours. I was ab More

by Jpwilger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Wienke, Beau Anderson
Report | Print
Jul 30, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your positive feedback! Our team loves to read comments from customers so I'll be sure to pass them on. We understand your schedule can be busy so our goal is to thoroughly service your vehicle as quickly as possible. If repairs are scheduled to take longer, we are glad to offer a loaner vehicle for you so you aren't stranded at the dealership. If there's anything else we can assist with, please reach out! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 27, 2018

30,000 mile checkup. Excellent. Mike did a great job checking me in & Jonathon was fantastic checking me out & helping with my phone in car issues. Lexus of Maplewood, a More

by MBH9722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JONATHON COHEN, Michael Mullan
Report | Print
Jul 27, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a review! We are so glad to hear you fully enjoyed your experience at Lexus of Maplewood. Our team is dedicated to ensuring you are taken care of at all times and helping out with anything that would prevent you from getting the most out of your vehicle. If there's anything else we can assist with, please let us know! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 27, 2018

Routine service Thorough and clear on explaining work done. Details marked on documentation and reviewed in person..... Many options for clients when waiting from More

by Cjs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Tim Frederick, Baird Swan
Report | Print
Jul 30, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your 5-star review! Our team is driven towards providing an exceptional experience for all of our customers and keeping you fully informed of the services being performed on your vehicle. We want to ensure you understand what was completed and you feel confident your vehicle is ready for the road. We are glad to offer a comfortable lounge filled with yummy treats for you while you wait! We appreciate your business and hope to see you again! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 27, 2018

Efgicient,Efficient, friendly I am always treated well. The work is excellent, the estimate on how long it will take is accurate. Sales personnel not pushy. Technical people helpfu More

by Emurphy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Slater Lampman
Report | Print
Jul 30, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and mentioning your great interactions with our entire team! From the time you enter the dealership to the second you leave, we want to ensure you're always fully taken care of and being attended to. We are confident in the vehicles we have on our lot so we can help you find one that perfectly aligns with what you're looking for, as well as feeling comfortable when you service your vehicle with us. We hope to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

July 25, 2018

Top Notch Dealership Customer service is a way of life at this dealership. I had interactions with five individuals. Each one treated me like I was their number one pri More

by SMJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beau Anderson
Report | Print
Jul 26, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your positive feedback! You're completely correct when you state customer service is a way of life. Our team is dedicated to treating each of our customers as if they were guests in our home. We want to fully ensure you're always taken care of at Lexus of Maplewood. We are so glad you enjoyed your visit and hope you'll come see us again. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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