Back

Lexus of Maplewood

Maplewood, MN

4.6
1,098 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
Contact Dealership

3000 US-61

Maplewood, MN

55109

Directions

By Type

Showing 1,098 reviews

July 24, 2018

This was our 1st appointment with our new Lexus. We own 3 Lexus from this dealership and have always have been treated well. I mentioned that the exhaust system was louder than my other Lexus vehicle More

by Mike Downing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Tom Schultz
Jul 26, 2018 -

Lexus of Maplewood responded

Mike, thank you for taking the time to leave us your feedback! We're so glad you have enjoyed your time spent at Lexus of Maplewood! Lexus is dedicated to creating exceptional vehicles that ride smoothly and are very quiet. We are happy to replace anything that would disrupt this expectation! We appreciate your business and hope to see you again in the future! Sincerey, Tim Stearns | Service and Parts Director | 651-415-2420

July 23, 2018

Service on my AC system Perfect staff and service! I appreciate the attention to detail and transparency throughout the whole process. Would recommend 10/10! Also on this sur More

by JakobJ93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns, Jakob Johnson, Wendy Duncan
Jul 25, 2018 -

Lexus of Maplewood responded

Jakob, thank you for leaving us 5 stars and comments about our team! We are so thrilled to hear you fully enjoyed your service visit to our dealership. Our team is committed to paying attention to details, as well as keeping you informed of the process, so you can feel confident when you get your vehicle back. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 23, 2018

Fantastic service! Lexus of Maplewood is an excellent dealership to use to service your car. They are prompt, polite, and have great communication with the customer whil More

by Anne S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I interacted with a couple other employees and was impressed with them as well., Baird Swan
Jul 25, 2018 -

Lexus of Maplewood responded

Anne, thank you for leaving us 5 stars and an awesome review! We are thrilled to hear you had an excellent experience at our dealership. Our team prides themselves on being prompt and polite while keeping you informed of the service being done to your Lexus. We appreciate your business and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 23, 2018

I am extremely pleased with my experience My sales associate Greg was professional and a pleasure to work with. I appreciate his timely response to an email inquiry that saved me a trip to the More

by Mjmorehouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Carlini
Jul 25, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your feedback through a review! Our team is thrilled to hear you were extremely pleased with your experience at our dealership. We want to make sure you're fully taken care of at all times, which includes answering all of your questions in a timely matter. If there's anything else we can assist with, please reach out to us! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

July 22, 2018

Good overall but need improvement Buying part such as showing me and demonstrating vehicle was fine but financing parts was amiss as I still do not fully understand and felt that it w More

by Gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Clint Gage, Jakob Johnson
Jul 25, 2018 -

Lexus of Maplewood responded

Gene, thank you for sharing your feedback with us! We’re glad to hear you had an overall satisfactory experience with us. Our team is dedicated to providing a positive experience for all of our customers. We are happy to show you all of the features in your new vehicle so you can get the most out of your Lexus. I’m sorry if you felt you were rushed while discussing the financing terms of your loan. If you’d like to discuss any of the details, please feel free to reach out to us! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

July 22, 2018

2015 Toyota Camry Hybrid We came from Eau Claire Wisconsin to look at a Camry for ourselves. Dan was the available salesperson when we called ahead to see if the vehicle was s More

by CML Camry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Haspert, Wendy Duncan
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your feedback! Our team is dedicated to providing an unforgettable experience for all of our customers. We love to go above and beyond expectations to make sure you're always taken care of without pushing you into making a decision. We hope you're loving your Toyota so far and can't wait to see you again in the future. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

July 21, 2018

Perfection They say the experience is everything. I must say mine was perfect! Very fast knowledgeable staff, clear explanation and made me feel welcome and appr More

by Trishk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clint Gage, Kit Bolton
Jul 23, 2018 -

Lexus of Maplewood responded

Trish, thank you so much for your positive review! At Lexus of Maplewood, we are dedicated to providing an excellent experience for all of our customers. Our team takes pride in making our customers feel welcome while finding a vehicle that perfectly aligns with what you're looking for. We're glad you love your new vehicle and hope to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

July 21, 2018

Extraordinary Service! I love my new RX 350 L. Customer service is phenomenal! I worked with Baird, and he was exceptional! I will always own a Lexus! More

by Cha Cha B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your feedback. Our team is excited to hear you love your new RXL! We are dedicated to providing an exceptional experience for all of our customers. We appreciate your business and can't wait to see you on your next visit! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Tune up Service Customer service was excellent from greeting, communication, and service! Couldn’t be more happier! Enjoyed the loaner car and service on my Lexus GX4 More

by jbyang413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Beau Anderson
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for leaving us feedback about your visit to Lexus of Maplewood. We're so excited to hear you had excellent customer service during your entire visit. Our team understands your schedule can be busy so we gladly offer a loaner vehicle for you while your GX is being serviced. If there's anything else we can assist with, please let us know! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

July 21, 2018

Service Anytime I need service for my SUV I bring it in to The Maplewood shop. They are so kind and I trust them. They are always thoughtful and give me a lon More

by Janaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jul 23, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us your feedback! We're glad you consistently trust us with your vehicle. Our team takes pride in earning your trust by thoroughly servicing your vehicle while keeping you informed of the entire process. We also love to offer a loaner vehicle so you're not stuck at the dealership while your vehicle is being serviced. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

...
69
...