Lexus of Maplewood

Poor customer service Jeremy and the sales team lack communication and customer service. I highly suggest you buy elsewhere. They have very unethical and bad business pract Jeremy and the sales team lack communication and customer service. I highly suggest you buy elsewhere. They have very unethical and bad business practices that you don't see today and I thought only existed back in the 80's More

Wasn’t provided with the service I requested I scheduled an appointment to have regular maintenance and to fix an issue with the cooling seats. Only the regular maintenance was done. Now I ha I scheduled an appointment to have regular maintenance and to fix an issue with the cooling seats. Only the regular maintenance was done. Now I have to go back at a later date to get the issue resolved. I haven’t had a good experience at this dealership this far since purchasing my RX in august of 2016. More

Did not address my concern about the wiper but readily comp However did not fix the problem with the automatic wiper that I specifically said was an issue. Why not? Concerns need to be addressed promptly However did not fix the problem with the automatic wiper that I specifically said was an issue. Why not? Concerns need to be addressed promptly More

Recall for airbag replacement This was my first visit and I was very impressed with those who answered the phone right away. I worked with Michael Mullins. He had EXCELLENT custom This was my first visit and I was very impressed with those who answered the phone right away. I worked with Michael Mullins. He had EXCELLENT customer service, clear communication. I was very impressed with the promptness of the service, explanations, etc. The waiting area was amazing. The loaner car was very nice. I came up from Rochester but the way I was serviced made it a very worthwhile trip! Thank you! More

Survey of service I look forward to taking my car in for service with Michael. He is very knowledgeable, friendly, I never feel rushed when I come and he takes the tim I look forward to taking my car in for service with Michael. He is very knowledgeable, friendly, I never feel rushed when I come and he takes the time to review the work done and recommendations. More

Amazing service! I have NEVER had an experience like i have had with Lexus of Maplewood. Friendly, accommadating, helpful, the list goes on. Best experience ever! Than I have NEVER had an experience like i have had with Lexus of Maplewood. Friendly, accommadating, helpful, the list goes on. Best experience ever! Thank you! More

Really top notch I have purchased three Lexuses from this dealership (Slater Lampman) over the past 6 years-if you’re going to buy a Lexus don’t go anywhere else. The I have purchased three Lexuses from this dealership (Slater Lampman) over the past 6 years-if you’re going to buy a Lexus don’t go anywhere else. They are just good, they are polite, respectful, informed, never pushy, efficient in everything they do from sales to service! They are all of the things you want and need from a dealership. Not to mention the premises is always clean and comfortable when you have to wait for service. Highly recommend. I had service yesterday, and I can’t remember the gentleman’s name that took care of me, but he was excellent. More

Absolutely top notch! Great service with a staff that is concerned and very helpful. Ease of media use and ability to contact your service provider. Overall, always a Great Great service with a staff that is concerned and very helpful. Ease of media use and ability to contact your service provider. Overall, always a Great experience! More

We purchased a used 350 The sales person we worked with was honest and found exactly what we were looking for, as we were very specific with color of the interior and exterio The sales person we worked with was honest and found exactly what we were looking for, as we were very specific with color of the interior and exterior, low miles and in excellent condition More

Superb Service Everyone at Lexus Maplewood is always so FRIENDLY and HELPFUL. Eric fixed my fab key in record time! It is obvious that they value their customers and Everyone at Lexus Maplewood is always so FRIENDLY and HELPFUL. Eric fixed my fab key in record time! It is obvious that they value their customers and want to do whatever they can do to keep us. The snack bar is great while you wait, too! I will continue to service my Lexus vehicle at this dealership. They have earned my highest rating. Thank you, Eric and Matt! Shawn More