Lexus of Maplewood

Horrible Wanted to check why airbag light came. Said cost $150-200 only to check. Refused. Did oil changed service, etc. Called me and said car was done. Paid. Wanted to check why airbag light came. Said cost $150-200 only to check. Refused. Did oil changed service, etc. Called me and said car was done. Paid. Sat and waited extra 20mins and no one returned my keys or told me my car was back. I had to walk over and ask myself. I don’t believe i should pay for airbag to be diagnose, that should be on behalf of Lexus... If i was to get into accident and airbags did not deploy, i guess I lose and or put passengers in danger...? More

Service department confidence restored!! Thanks to Noah, my confidence in the service department has been restored. Once again, fast and friendly goes hand in hand with quality and confidence Thanks to Noah, my confidence in the service department has been restored. Once again, fast and friendly goes hand in hand with quality and confidence. Great experience!! More

Okay service experience The staff was friendly and the service was completed in a timely manner. Unfortunately I left a bit frustrated. I love my Lexus NX, but it's difficu The staff was friendly and the service was completed in a timely manner. Unfortunately I left a bit frustrated. I love my Lexus NX, but it's difficult when the closest dealership is 30 minutes away. The only perk is at least they wash your car - especially nice in the winter. However, I was told today was 'too cold' for a car wash, even though all the gas station car washes I've seen are open. I was told I could certainly come back for a wash. Sorry - I already invested 2.5 hours for a simple tire rotation. Not going to invest another 1+ hours for a 'free' car wash. More

Lexus RX 350 service They did a good job with my car. All the people help me were nice and polite. They called me when my car was done. They did a good job with my car. All the people help me were nice and polite. They called me when my car was done. More

Best customer service experience, Treated me with the utmost respect and concern. Mike mullan & Sean Olson made me feel like I was the only customer there. I'm having major issues wi Treated me with the utmost respect and concern. Mike mullan & Sean Olson made me feel like I was the only customer there. I'm having major issues with my car plus very costly, the outcome of my diagnosis was devastating to me. They listened to my concerns and directed me to the next step to resolve. They were very kind and also fun to work with, even under my circumstances. Felt much better when I left emotionally, but my car still needs to be dealt with. I'm hoping Lexus corporate has the same integrity and service as what I got at mplwd Lexus dealership working with Sean and Mike. More

Other than the 3 loose lug nuts. Was well treated. Reasonable amount of time. Excellent Customer Service waiting area. The second, return trip for a wheel that was left loose did put Was well treated. Reasonable amount of time. Excellent Customer Service waiting area. The second, return trip for a wheel that was left loose did put a damper on the Service experience. More

Service met expectations Associates at dealership are customer focused and very professional. The waiting area is comfortable and the snacks are a nice touch. I will be back Associates at dealership are customer focused and very professional. The waiting area is comfortable and the snacks are a nice touch. I will be back to this dealership. More

Polite, on top of it all I needed a recall mandated side curtain airbag clip service. Done on time, no surprises, they even filled my tank, washed my car, and gave me a loaner I needed a recall mandated side curtain airbag clip service. Done on time, no surprises, they even filled my tank, washed my car, and gave me a loaner. Couldn't have been more pleased. Lexus service did not disappoint! More

30,000 Mile Check Up. Service was excellent from start to finish. All engaged employees were friendly and helpful. Work performed was of quality and reasonable cost. Courte Service was excellent from start to finish. All engaged employees were friendly and helpful. Work performed was of quality and reasonable cost. Courteous car was clean and a comfortable ride. More

Oil change Everything was excellent on this visit except when I receive my car back from service, could my seat be back in the proper position? Thank you Everything was excellent on this visit except when I receive my car back from service, could my seat be back in the proper position? Thank you More