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Lexus of Maplewood

Maplewood, MN

4.6
1,101 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,101 reviews

November 11, 2017

Perfect experience Everyone is so professional and timely. I don't dread getting my oil changed anymore! Very friendly environment. I highly recommend to everyone. Th More

by Lexuslover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Gage
Nov 13, 2017 -

Lexus of Maplewood responded

Thank you for the kinds words and this great review! We appreciate you choosing Lexus of Maplewood for all your car needs. We strive to meet and exceed our customer's expectations with our attention to detail and timeliness.If there is anything else we can do for you, please let us know. We are always happy to help! Sincerely, Sean Olson | Service Manager | 651-494-6832

November 11, 2017

Great service and helpful and friendly people. I particularly like the lack of arrogance at this dealership. Everyone is very real and no one is trying to impress you other than to be nice and gen More

by RWoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Nov 13, 2017 -

Lexus of Maplewood responded

Thank you for taking the time to write this response. We appreciate your kind words and are thrilled you had a great experience with us. We like to see our customers as our guests and want to treat them as such. Please let us know if there is anything else we can do for you. Until next time, Matt Koehnen | General Sales Manager | 651-415-2404 |

November 08, 2017

Excellent service Excellent service. They pay attention to detail. VERY RARE these days! Highly recommend Maplewood Lexus. Mike Mullen in service department was very he More

by SubZero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mullen
Nov 09, 2017 -

Lexus of Maplewood responded

Thank you for taking the time to write this response. We appreciate your kind words and are thrilled you had a great experience with us. We strive to meet and exceed our customer's expectations with our attention to detail. I will pass this message along to Mike and we are excited to see you on your next visit! Sincerely,Sean Olson | Service Manager | 651-494-6832 |

November 01, 2017

Great service Always careful to let you know when addt'l work needs to be done w a phone call. Really appreciate the option of a loaner when appt is more than just More

by cwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns
Nov 01, 2017 -

Lexus of Maplewood responded

Thank you for leaving this great review. We know how important communications is with our customers. We want to meet and exceed communication expectations. We appreciate your business and want to go through the process step by step with you. We are so glad the process was smooth. Please let us know if you notice anything else on your car. We would be happy to help! Sincerely,Sean Olson | Service Manager | 651-494-6832 |

October 25, 2017

The Quality of the Service is Great Experience I brought my GX 460 in around 1300 on Saturday for redo the film protection on the driver door. They provided a loaner car to me to drive home, and w More

by NicoleL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
The guy was greeting me at the door and he was nice and brought the car in & out really quick, James Smith
Oct 26, 2017 -

Lexus of Maplewood responded

Nicole, we understand things happen unexpectedly. Although we cant control when those things will take place, we want to make the process easy for you. We are so glad the process was smooth and you received your car back quickly! Please let us know if you notice anything else on your car. We would be happy to help! Sincerely,Sean Olson | Service Manager | 651-494-6832 |

October 25, 2017

Lexus Certified does not mean much Went in for my 4th service for tire totation and 150 point inspection. I arrive 15 minutes early for my appt. my son gets all his homework done and More

by Dissappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other N---
Oct 26, 2017 -

Lexus of Maplewood responded

We truly apologize you were dissatisfied with your experience. Our service team strives to meet and exceed all customer needs. We would like to get in contact with you to resolve this issue. Please contact me directly at, 651-494-6832. Sincerely, Sean Olson | Service Manager

October 24, 2017

2017 RX350 I'm enjoying my new car and would recommend this dealer and salesman. I gave Tim Frederick a 5 stars because he was very professional and patience to More

by Jonny Xayphanya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
Oct 26, 2017 -

Lexus of Maplewood responded

Jonny, getting a new car is the best feeling. The new car smell, the brand new feel and look, everything. We are so glad you purchased with us and had a great experience. We strive to make the process as smooth as possible, so you can just enjoy the ride! I will pass this message along to Tim, he will be thrilled about it! Let us know if there is anything else we can do for you. Matt Koehnen | General Sales Manager | 651-415-2404 |

October 23, 2017

Excellent service I just had wonderful and best service in the Meplwood Lexus. Thier stuff are very polite and nice I give them 100%for the service! More

by Ahmed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Oct 26, 2017 -

Lexus of Maplewood responded

Ahmed, thank you so much for the 5 star review! Our team loves to chat with great customers, such as yourself. We strive to give you the best experience and we are thrilled you had a great one! Let us know if you have any other questions, we would be happy to help! Sincerely, Sean Olson | Service Manager | 651-494-6832 |

October 21, 2017

5000 mile check 1st class service as always. Polite, knowledgeable, and friendly. Top notch. They go out of their to be helpful and work around the cutomers schedule. More

by Charlie51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Oct 26, 2017 -

Lexus of Maplewood responded

Charlie, we greatly appreciate the time you took to write this review! We like to think of our customers as guests and appreciate the time we have with them. We want to make your experience as convenient and comfortable as we can, by giving you the best service we can. If you notice anything else in your vehicle that you would like looked at, don't hesitate to call! We are always happy to help. Sincerely, Sean Olson | Service Manager | 651-494-6832.

October 12, 2017

thorough Mike walked through the process, informed me of needed filters & wiper blade, & had the car ready within 15 minutes of estimated time, even with extra More

by rx2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Oct 25, 2017 -

Lexus of Maplewood responded

Thank you for leaving this review with us. Your experience with us is important and we value that time spent in our dealership. We know how much you put into your car and we want to take you through the process so you know exactly what is going on. I will pass this along to Mike! Please let me know if there is anything else we can do for you. Matt Koehnen | General Sales Manager | 651-415-2404

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