Lexus of Maplewood - Service Center

lousy service department. Service mgmt. is the worst/lousy in every aspect. Tim Stearns service mgr. will never respond to vm/emails regarding service, yrs of coaching have zer Service mgmt. is the worst/lousy in every aspect. Tim Stearns service mgr. will never respond to vm/emails regarding service, yrs of coaching have zero results. More

Usual good service Did what they said they would do. Actual service took 20 mins longer but within expectations. Nice amenities in waiting room. Same good experience Did what they said they would do. Actual service took 20 mins longer but within expectations. Nice amenities in waiting room. Same good experience for past 20 years More

Painless quick efficient and a clean car to boot! Bobbie was quick and efficient and friendly. 10 10 10. Lexus had lived up to my expectations. Service bay is always neat and clean. Excellent! Bobbie was quick and efficient and friendly. 10 10 10. Lexus had lived up to my expectations. Service bay is always neat and clean. Excellent! More

Tom Schultz has done an outstanding job supervising the serv I greatly appreciate the skill, experience, and efficiency of Thomas Schultz and feel the same about Sara. Wienke. I don’t have direct experience yet I greatly appreciate the skill, experience, and efficiency of Thomas Schultz and feel the same about Sara. Wienke. I don’t have direct experience yet with Sara on pricing but Tom seems to have done a fine job on that as well. More

Personable and expert Noah at service, and Mike in management, went out of their way to greet us, acknowledge our predicament, and facilitate smoothly handling our needs. Noah at service, and Mike in management, went out of their way to greet us, acknowledge our predicament, and facilitate smoothly handling our needs. What could have been a bad day at black rock was a walk in the park. And affordable as well. Thank you. More

Always a good experience Had my car in for 12 month service. Everyone was helpful and friendly. Thomas checked me and and offered a loaner. Very professional and respectful. I Had my car in for 12 month service. Everyone was helpful and friendly. Thomas checked me and and offered a loaner. Very professional and respectful. I picked my car up, no charge, everyone was very helpful. Love knowing I have that type of support of i need anything. More

Great service on great cars! We own 4 Lexus vehicles from this dealership. They sell great cars, have great salesmen, service REPS & mechanics! We have been very pleased with thi We own 4 Lexus vehicles from this dealership. They sell great cars, have great salesmen, service REPS & mechanics! We have been very pleased with this dealership and the Lexus experience. More

Scheduled maintenance Great experience. Greeted, process explained, clean and comfortable waiting room with great selection of drinks and snacks (all at no cost). Service o Great experience. Greeted, process explained, clean and comfortable waiting room with great selection of drinks and snacks (all at no cost). Service on time. Car clean and presented. Great overall process. This team is very good. More

Service/Pricing I have bought several vehicles from Lexus of Maplewood over the years and have been very satisfied with each but especially the service we received. I have bought several vehicles from Lexus of Maplewood over the years and have been very satisfied with each but especially the service we received. Over the past few years the quality of the customer service has deteriorated substantially. I don’t mind paying a premium for a high level of service but I won’t pay a premium for mediocre service. I will take me business elsewhere. More

On time . Willing to accommodate. Loaner was clean and new and low and mileage and had all features. My car clean and serviced on time as promised. . Willing to accommodate. Loaner was clean and new and low and mileage and had all features. My car clean and serviced on time as promised. More