Lexus of Memphis

I was very pleased with how Jessica communicated with me about my service. She also informed me about my next service. I will continue to come to Lexus for my service needs. about my service. She also informed me about my next service. I will continue to come to Lexus for my service needs. More

Jessica in service department did an outstanding job with providing service in a timely manner for me. She made sure the appropriate tire was in stock scheduled the time replaced the tire and had me on my wa providing service in a timely manner for me. She made sure the appropriate tire was in stock scheduled the time replaced the tire and had me on my way. She is very customer focused. More

I am consistently pleased with the level of service at all touchpoints in this dealership. Everything is outstanding. all touchpoints in this dealership. Everything is outstanding. More

Exceptional service and customer satisfaction oriented especially if you use service advisor Cooper Johnson! Winner! especially if you use service advisor Cooper Johnson! Winner! More

If you’re looking for great professionalism was an incredible person, very knowledgeable and straightforward. Paige at Lexus of Memphis is that person if you’re looking for a Lexus. I’m definitely, ha incredible person, very knowledgeable and straightforward. Paige at Lexus of Memphis is that person if you’re looking for a Lexus. I’m definitely, happy she was the one who assisted me. More

This is the 6th brand new Lexus I have purchased from Lexus of Memphis. I continue to be a big fan of the brand, as well as Lexus of Memphis. Lexus of Memphis. I continue to be a big fan of the brand, as well as Lexus of Memphis. More

Very good service workers and very knowledgeable staff. Always a good atmosphere when driving up to drop off my car. They make sure to notify you when your vehicle is ready for the next service. Always a good atmosphere when driving up to drop off my car. They make sure to notify you when your vehicle is ready for the next service. More

I was extremely disappointed by my recent experiences with the service department, not once, but twice. The latest issue centered around obtaining a loaner vehicle while my vehicle was being serviced. with the service department, not once, but twice. The latest issue centered around obtaining a loaner vehicle while my vehicle was being serviced. I had misplaced my physical driver’s license after returning from an international trip, but I provided a photo of my license along with my valid U.S. passport. Tennessee recognizes digital driver’s licenses, yet the dealership refused to accept anything other than a physical license card. I also provided proof of insurance through my business. While the policy was issued under the business name, I was able to demonstrate that I am the owner of the business and the insured vehicle. Again, no effort was made to work toward a reasonable solution. What was most frustrating was the inconsistency in the dealership’s reasoning. I was repeatedly told they were concerned about liability, audits, and being sued if they provided a loaner vehicle. However, they were apparently comfortable allowing me to leave with outstanding recalls and recommended service items still unaddressed because I had no transportation alternative. The customer service aspect was equally disappointing. Gary, the service manager, was dismissive and interrupted me while I was trying to explain my situation. When I asked to speak to him in person, he was conveniently in a meeting (seconds after his employee spoke to him about the issue). At no point did I feel that anyone was interested in helping me solve the problem. Instead, I felt that policies were being used as barriers rather than guidelines. I understand that businesses have procedures and risk management requirements. My frustration is not that policies exist, but that there was no willingness to exercise judgment, consider the documentation I provided, or treat a customer with basic respect and courtesy. For a luxury brand that prides itself on customer service, this experience fell far short of the Lexus standard I expected. Unfortunately, this experience has caused me to lose confidence in this service department, and I will be taking my business elsewhere. More

Exceptional service, great customer care, wonderful person to work with. Patience and knowledge always make me speechless person to work with. Patience and knowledge always make me speechless More