Lexus of Naperville

I recently had an experience with Lexus of Naperville that started with concern but ultimately ended in a way that restored my trust and confidence in their team. After bringing my vehicle in for servic that started with concern but ultimately ended in a way that restored my trust and confidence in their team. After bringing my vehicle in for service, I had questions regarding the diagnosis and recommendations I received. I reached out with my concerns, and the General Manager personally took the time to listen, follow up, and ensure everything was thoroughly reviewed. He and of of the Service Director's walked me through the condition of my vehicle in detail, answered my questions with transparency, and made sure I fully understood everything in a way that made sense. What stood out most was how seriously my concerns were taken. I never felt dismissed, and I appreciated the professionalism, patience, and respect shown throughout the process. As someone who has previously felt intimidated in automotive settings, this experience reminded me how important clear communication and customer care truly are. Thank you to the team at Lexus of Naperville for taking the time to make things right and for turning a stressful situation into a positive customer experience. More

I brought my ES350 in for routine maintenance and was very happy with the service. Robin Clark was helpful and pleasant, logging me in promptly. I had technical questions, and Robin directed me to someon very happy with the service. Robin Clark was helpful and pleasant, logging me in promptly. I had technical questions, and Robin directed me to someone who could answer them. The car was serviced quickly while I waited in the comfortable waiting room. . More

Michael Comer, a technology specialist, went over the features of my ES 350 with me during my first maintenance visit. He spent more than an hour with me, and at the end I knew everything I needed to kno features of my ES 350 with me during my first maintenance visit. He spent more than an hour with me, and at the end I knew everything I needed to know about the functioning of the car. These days, everything is software intensive. It will be unfamiliar. However, if you make a small effort to learn on your own, questions will pop up. That's when Michael comes in handy. He's patient and excellent at explaining things. One tiny suggestion to Lexus: a quick-start guide would be very handy. I am sure Michael could write it! More

Michael Comer’s contribution to this dealership is invaluable. His courtesy and efforts in technology make the dealership a selling point for customers. Always pleasant he sticks with you till your p invaluable. His courtesy and efforts in technology make the dealership a selling point for customers. Always pleasant he sticks with you till your problem is solved. More

Michael patiently and completely explained the features of the Lexus NX 450h+ that perplexed us. We had found the user manual to be extremely wordy and difficult to follow. We now understand several of the of the Lexus NX 450h+ that perplexed us. We had found the user manual to be extremely wordy and difficult to follow. We now understand several of the car's features in an easy to remember and use fashion. Examples: Automatic parking. How to "park" the windshield wipers in the UP position (for snow and ice removal). The trade-off of using AUTO settings for EV/HV mode; climate control; and lighting compared with manual management. It was a patient and competent teacher. More

What a wonderful experience! It exceeded expectations! Michael Comer deserves a raise! He was knowledgeable, patient and considerate. It exceeded expectations! Michael Comer deserves a raise! He was knowledgeable, patient and considerate. More

Michael was so knowledgeable and very helpful! I learned at least 10 new things about my car that I didn’t know before!! Huge help!!! I learned at least 10 new things about my car that I didn’t know before!! Huge help!!! More

Michael Comer did an outstanding job of resolving the Lexus app issue with not finding or connecting to my car after I upgraded to a new IPhone. He was patient and went the extra mile to make sure I was Lexus app issue with not finding or connecting to my car after I upgraded to a new IPhone. He was patient and went the extra mile to make sure I was familiar with ALL the electronics and Car Play my car has available. Amazing job! More

Michael Comer was absolutely the best! !! He resolved my concerns and reviewed all of features on our car many of which were new to me and others were a good refresher Could not have !! He resolved my concerns and reviewed all of features on our car many of which were new to me and others were a good refresher Could not have asked for a better person to work with Thanks again Michael More

Michael Comer was so patient with explaining the options on my car. He was absolutely amazing! on my car. He was absolutely amazing! More