Lexus of Naperville - Service Center

Very bad experience with this dealership! is all about being a human and having respect! all this is not about this dealership, they will smile you in the face and they will lie to you for th is all about being a human and having respect! all this is not about this dealership, they will smile you in the face and they will lie to you for their convenience, they kept my car for three weeks, telling me that everything is OK and there is no blue smoke at the cold start, and that everything is OK with the car and nothing to worry about, the car got only 24,000 miles and it's still on the warranty, they refuse to see the problem and they don't want to fix it, when you will wan to buy a car from them they will be your best friend, when they will have to fix a problem on the warranty they will refuse and kick you out from the dealership parking lot!!! they don't deserve even one star!!! More

Lexus of Naperville has one of the nicest dealerships I’ve ever been too also very generous/ very informative with vehicle ownership and credit building I’ve ever been too also very generous/ very informative with vehicle ownership and credit building More

Great job to the service department as well as Kevin Martinez who was my service advisor. he was very helpful and knowledgeable. Martinez who was my service advisor. he was very helpful and knowledgeable. More

Cinday was fantastic and always has a very nice smile. My car was serviced and completed a lot earlier than expected. My car was serviced and completed a lot earlier than expected. More

Robin was my service advisor. She is very courteous, friendly and help me answers all the questions regarding issues with my vehicle. She is very courteous, friendly and help me answers all the questions regarding issues with my vehicle. More

My Service Advisor, Cindy Wilson was very professional, friendly and helped me look up how I could find out when my second set of keys to my to my vehicle would finally arrive. She went above and beyond ba friendly and helped me look up how I could find out when my second set of keys to my to my vehicle would finally arrive. She went above and beyond basic service! Thank you to Cindy! More

Basic maintenance done. Did not vacuumed my back carpets and service person made a hole in my leather on the door with some tool- it was so obvious because my leather is whi Did not vacuumed my back carpets and service person made a hole in my leather on the door with some tool- it was so obvious because my leather is white and black and the white leather was damaged. So upsetting !!!!!!!!!!!! I was told to contact them on Tuesday or Thursday. I also scheduled app update- my up still shows not completed even my car was hold for extended time. More

Fast efficient friendly helpful and fair priced. Highly recommended! Best dealership I have ever been to! Highly recommended! Best dealership I have ever been to! More

Excellent experience as usual. Wait time was exactly as promised. I always have a good experience and Cindy was as accommodating as usual. Wait time was exactly as promised. I always have a good experience and Cindy was as accommodating as usual. More

Oil change scheduled. I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important a I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important appointment as a result of poor communication More