Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Naperville
Naperville, IL
1,124 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,124 reviews
May 07, 2024
Tiffany did a wonderful jobbing helping my mom and I trade in our vehicles. She gave us an amazing overall experience both educating us on the cars we were trading in for and being honest with us throug trade in our vehicles. She gave us an amazing overall experience both educating us on the cars we were trading in for and being honest with us throughout the whole process!! We really appreciate her help!! More
by Ak21
Helpful May 06, 2024
Lexus of Naperville is outstanding! From the maintenance on our existing Lexus to our recent purchase we cannot say enough. Always professional and never a hard sell with focus on our From the maintenance on our existing Lexus to our recent purchase we cannot say enough. Always professional and never a hard sell with focus on our best needs. Our sales consultant, Monse Rocha, was just wonderful! Patient, knowledgeable, professional, personable, and incredibly focused to find and have delivered the exact car we wanted. More
by Chris.f.McDermott
May 01, 2024
We had a wonderful buying experience at Naperville Lexus. Everyone was very informative and professional. They exceeded our expectations. Everyone was very informative and professional. They exceeded our expectations. More
by stevec
May 01, 2024
Purchased Lexus RX from this dealer from out of state. Tiffany Humberstone was friendly, professional, and patient from the first call exchange that I had with her up to when I exited the parking lot in Tiffany Humberstone was friendly, professional, and patient from the first call exchange that I had with her up to when I exited the parking lot in my new vehicle. More
by Truebluewoo
Employees Worked With
May 01, 2024
Tiffany was so helpful and she explained everything to me. She also help me upload the lexus app. me. She also help me upload the lexus app. More
by lss
Employees Worked With
April 25, 2024
Jesse was amazing to deal with as he was very professional and not overbearing or pushy. Every time I entered the dealership I was greeted with a friendly, welcoming greeting and made me feel a professional and not overbearing or pushy. Every time I entered the dealership I was greeted with a friendly, welcoming greeting and made me feel at home. The car I wanted was being built and they kept me informed weekly of its delivery status. More
by Vogrin1
Employees Worked With
April 18, 2024
Sal was a great salesman, didn’t make me feel rushed or like i was pushed in to making a decision. Very professional and would definitely reccomend him for anyone looking for a car. like i was pushed in to making a decision. Very professional and would definitely reccomend him for anyone looking for a car. More
by romanruno
Employees Worked With
April 16, 2024
Excellent service and professional staff. There was a mistake they made during the closing. It wasn't an insignificant amount. They honored the price they quoted me, which was the right th There was a mistake they made during the closing. It wasn't an insignificant amount. They honored the price they quoted me, which was the right thing to do, and I certainly appreciate their very professional conduct. Well done Lexus of Naperville. More
by JLAWLER72
April 16, 2024
Tiffany was a friendly professional person to work with. She asked of our needs and wants, we requested to look at 2 cars, we drove one, picked the other, worked the figures, done deal. No high pressure att She asked of our needs and wants, we requested to look at 2 cars, we drove one, picked the other, worked the figures, done deal. No high pressure attitude, which was nice for once relating to our car purchases over the years. I would recommend Tiffany and this dealership to others. More
by mcqueary.bob
April 15, 2024
We were very pleased to work with Lexus of Naperville to find the exact vehicle for us. It is a professional and relaxed atmosphere with an excellent selection. They will find the vehicle you're looking for find the exact vehicle for us. It is a professional and relaxed atmosphere with an excellent selection. They will find the vehicle you're looking for if it isn't on their (large) lot. I/we highly recommend Lexus of Naperville. Monse Roche is professional, knowledgeable, helpful, realistic and easy to do business with. Monse is very accommodating and will guide you well. I recommend working with her to find the right Lexus for you!! More
by Deb Cyrier
Employees Worked With
