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117 Reviews of Lexus of Naperville - Service Center
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September 04, 2022
I went in for service of my RX 350 and at the end. I had a question regarding pairing my remote and received an awesome explanation learning a lot. He was very patient and explained in detail. I wish I had a question regarding pairing my remote and received an awesome explanation learning a lot. He was very patient and explained in detail. I wish I had the owners email he awesome! Thank you so much! More
by Jbrewerjrfam
Employees Worked With
June 21, 2022
Have been coming to Lexus of Naperville for 22 years. Recently I made an appt for service and was told there would be a car for me to use while mine was being serviced. So I made additional appts for tha Recently I made an appt for service and was told there would be a car for me to use while mine was being serviced. So I made additional appts for that day. When I arrived, on time, I was told I could not have the use of a car - because of a certain policy the company had. I let it be known I was NOT happy. Ben Curcio, in time, found a solution for the issue and I thank him for doing so. More
by Loyal Customer
Employees Worked With
Ben Curcio
November 18, 2021
Mike Comer was extremely helpful teaching me to learn features about my new RX 350L. Thank you Mike. Linda features about my new RX 350L. Thank you Mike. Linda More
by owiowi
September 26, 2021
It has been at least 14 hours since I spoke with Michael Comer, and I am still awe struck and astonished! Michael knows his product, the UX 250H, inside and out, backward and forward. His knowledge and expe Comer, and I am still awe struck and astonished! Michael knows his product, the UX 250H, inside and out, backward and forward. His knowledge and expertise goes beyond normal professionalism to actual obsession. There is not a question he couldn't answer nor a button he couldn't explain. Lexus of Naperville is very lucky to have Michael Comer on their staff. He is a very valuable employee! More
by wielgos
Employees Worked With
August 16, 2021
I recently purchased a Lexus NX 300 and Michael Comer was very personable. He went over all of the features of my car and helped me to have a better understanding of how to operate them. He was awesome! very personable. He went over all of the features of my car and helped me to have a better understanding of how to operate them. He was awesome! More
by Patlen1982
July 24, 2021
I have been a loyal customer of Lexus of Naperville for 24 years, purchasing 2 ES350 sedans. I’ve never had anyone explain the particulars of the infotainment system so well. Michael was outstanding and I 24 years, purchasing 2 ES350 sedans. I’ve never had anyone explain the particulars of the infotainment system so well. Michael was outstanding and I would highly recommend for anyone to visit and get a tutorial of your car. I really can’t express enough accolades for this gentleman. One thing I know for sure, he is a good representative for Lexus of Naperville More
by libbyanneclarke
Employees Worked With
July 23, 2021
I would like to take a moment to commend Michael Comer (Lexus Delivery Specialist). His extensive knowledge, passion & ability to communicate to the customer is certainly Best In Class. Lexus of Napervill (Lexus Delivery Specialist). His extensive knowledge, passion & ability to communicate to the customer is certainly Best In Class. Lexus of Naperville should be honored to have such a valuable asset @ their dealership. His professionalism is unmatched in the industry. Thank you Mr Comer for the great tutorial!! T. Samuel More
by info
Employees Worked With
January 15, 2020
Not through when you take your car here. I had high hope's for Lexus of Naperville. Tok car in for a recall and a front noise when turning. Lexus said I needed front brakes upon inspection, pads were R hope's for Lexus of Naperville. Tok car in for a recall and a front noise when turning. Lexus said I needed front brakes upon inspection, pads were REALLY low. Didn't bother checking the rear. Was told by ANOTHER place (oil change) 5 days later that the REAR brakes needed replacement and Lexus should have caught it. The rear brake pads are not even touching the rotors properly and they even showed me. What's worse is Lexus has a break special this month you would think they would want to check all cars for this to generate revenue. I guess they have enough money 50k+ for a car ,so who wants another 400.00 for break pads? Sadly, now more of my time needs to be wasted for more break work that should have been caught at the same time as my front pads. Also, when I called Lexus back regarding this issue I had to call 3.. yes 3 times to get an answer as to why. They stated that they just didn't inspect the rear since my car wasn't in for a break check initially. Customer service is not a priority here if it takes 3 separate phone calls on different day. Don't bring your car for service here. More
by Funkspy329
Employees Worked With
CIndy
December 10, 2019
I was denied a walk in oil change two days in a row. I even showed up at 4:40PM the second time, way before the service department was due to close. An appointment should not be necessary for an oil chang even showed up at 4:40PM the second time, way before the service department was due to close. An appointment should not be necessary for an oil change, it takes less than 15 minutes for a good technician to drain the oil and filter while performing the underbody inspection. More
by MykolasG.
Employees Worked With
Service Writer
October 31, 2019
Covered my Warranty on my amplifier/ IS-350 Had a great experience with Ben in Customer service. He worked with Lexus on my warranty for my IS-350 amplifier. I would recommend getting work done Had a great experience with Ben in Customer service. He worked with Lexus on my warranty for my IS-350 amplifier. I would recommend getting work done at this dealership. More
by PJR
Employees Worked With
Ben- Customer service Manager
