Lexus of Nashville
Nashville, TN
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I recently purchased a RX350h, with the help of Paul, and had a wonderful buying experience. I had not decided on a Lexus when we first stopped at the dealership and met Paul. Our entire experience was press had a wonderful buying experience. I had not decided on a Lexus when we first stopped at the dealership and met Paul. Our entire experience was pressure free and we visited the dealership on multiple occasions. If Paul was not available for any reason he had us set up to meet Martin and it continued to be a great experience. He did not need us to work around his schedule so that he could be there as their team works well together. After purchasing the vehicle Kamar sat with me and walked me through all of the tech options and settings. I left the lot knowing more about this vehicle than I ever have before when making a new car purchase. More
This is my second RX350 purchase from Lexus Of Nashville. Bruce sold me both cars! He took the time to answer all my questions, kept me informed of delivery status, and handled all upfront paperwork. The abs Bruce sold me both cars! He took the time to answer all my questions, kept me informed of delivery status, and handled all upfront paperwork. The absolute best buying experience. In my opinion nothing compares to the comfort of the RX350. Thanks Bruce, Greg, and Lexus of Nashville. Paula/Hixson TN More
Our car buying experience with Romaine was the best! He was professional, patient, kind and informative and so very helpful when we decided to upgrade to an Rx350 , well after putting down a deposit He was professional, patient, kind and informative and so very helpful when we decided to upgrade to an Rx350 , well after putting down a deposit for an Nx350! We felt we could truly trust him to look out for what was important to us! More
I had an OUTSTANDING customer experience purchasing my vehicle from Lexus of Nashville. From beginning to end, Dennis Spry was professional, knowledgeable, and completely transparent. Every conversatio vehicle from Lexus of Nashville. From beginning to end, Dennis Spry was professional, knowledgeable, and completely transparent. Every conversation reflected a genuine desire to make sure I was well informed, comfortable, and truly valued throughout the entire process. The level of personal and intentional care went above and beyond anything I have ever experienced. I highly recommend Dennis and the entire Lexus of Nashville team to anyone looking for an honest, professional, and exceptional car-buying experience! More
Romaine found the absolute perfect vehicle for us and was incredibly kind and patient with all of our questions. Definitely hands-down the best experience we have ever had purchasing a vehicle. Also the youn incredibly kind and patient with all of our questions. Definitely hands-down the best experience we have ever had purchasing a vehicle. Also the young man who helped us with the technology was kind and professional as well. More
The staff at Lexus of Nashville is very friendly and professional. I am very pleased with the car buying experience. I would not hesitate to do business with this dealership again. professional. I am very pleased with the car buying experience. I would not hesitate to do business with this dealership again. More
We had an outstanding experience purchasing our Lexus RX 350, and Dennis made the entire process enjoyable from start to finish. Buying a car can often feel stressful, but Dennis was knowledgeable, patient, 350, and Dennis made the entire process enjoyable from start to finish. Buying a car can often feel stressful, but Dennis was knowledgeable, patient, and genuinely focused on helping us find the right vehicle, not just making a sale. What impressed us most was the effort Dennis put into finding exactly what we wanted. He took the time to go through the entire incoming inventory to locate the specific RX 350 that matched our preferences, and he never tried to convince us to settle for something that wasn’t the perfect fit. It was clear that his priority was making sure we drove away in the exact vehicle we wanted, and we couldn’t have appreciated that more. Throughout the process, Dennis answered every question we had, never made us feel pressured, and kept us informed every step of the way. His communication was excellent, he respected our time, and he followed through on everything he promised, making the entire buying experience smooth and enjoyable. We also want to recognize everyone at Lexus of Nashville. Every person we interacted with was welcoming, professional, and genuinely committed to providing exceptional customer service. You can tell that creating a first-class experience is part of the culture there, and it made the entire process feel special from beginning to end. Dennis’s professionalism, honesty, and dedication truly set him apart. We absolutely love our new Lexus RX 350 and are so grateful for the incredible experience. If you’re looking for a dealership that puts customers first, and a sales consultant who will go above and beyond to find the perfect vehicle, we highly recommend asking for Dennis. Thank you to Dennis and the entire Lexus of Nashville team for making this the best car-buying experience we’ve ever had! More
My sales consultant, Nival, was thorough, engaging, perceptive, and respectful when I had questions or reservations I never felt pushed to make a decision. Every step of the buying process was handl perceptive, and respectful when I had questions or reservations I never felt pushed to make a decision. Every step of the buying process was handled professionally and patiently by polite and helpful employees. Thank you for a very positive buying experience. More
I have had multiple disappointing experiences with this Lexus dealership. I paid about $1,400 to have all four tires replaced, a tire rotation, and a four-wheel alignment. Before the service, my vehicle Lexus dealership. I paid about $1,400 to have all four tires replaced, a tire rotation, and a four-wheel alignment. Before the service, my vehicle had no vibration issues, and I was never informed that any of my rims were damaged. After the service, my car developed a vibration. When I returned, I was assigned to a different service advisor, who told me one rim was bent and quoted me $1,200 to replace it. The bend is on the inside of the rim, the tire isn’t leaking air, and I was never informed of any rim issue before the work was completed. This is also the same dealership that previously mishandled the calibration of my vehicle after collision repairs. Their own documentation states the previous calibration was not fully completed, and I had to involve the Service Manager, Better Business Bureau, and Lexus Corporate before the issue was finally addressed. After multiple bad experiences with this service department, I’ve decided to get rid of my Lexus and move to a different brand. I expected much better from a luxury dealership. More

