Lexus of Nashville

Terry and the entire staff at Lexus of Cool Spring were a pleasure to work with. Terry is an excellent excellent representative of the dealership and an actual good person a pleasure to work with. Terry is an excellent excellent representative of the dealership and an actual good person More

Service Department Rating Only: See update below. I called this location to inquire about an issue I was having with my vehicle. The receptionist who answered the phone transferred me to another dep I called this location to inquire about an issue I was having with my vehicle. The receptionist who answered the phone transferred me to another department that evidently just does the scheduling. I was then transferred to the service department. I got the voice mail of Jason Jenkins. I did leave a voice mail and did not receive a call back. Later the same day between 3 and 4 I was at a meeting near the dealer, so I did stop by. I had picked up some touch up paint that I ordered from the parts department. I want to emphasize the parts departments at this and their other location in Cool Springs is excellent. Service departments at both locations is another story. I was escorted to service and introduced to Jason Jenkins. He immediately remembered my voice mail. He raised his voice very loud and in a very condescending tone informed me he was planning on calling me back around 11 or 12 that night when he got around to it. He then asked what I wanted. At this point I had concerns about leaving my vehicle with either Lexus location for service because of what had just happened. Our last trip to Cool springs location the advisor was cold as ice and we witnessed the berating of a young lady that had her car in for service. She did not have enough money for new tires. I informed Mr. Jenkins that I would not be leaving my Lexus with them. I went to the car for a few minutes to gather my thoughts. I then went into sales and found a sales manager. He contacted the Service Manager and left him a message. I did receive a call from him, and he is supposed to be getting back in touch with me at a later date when we will be back in town. I do admit that this Lexus is an Awesome Automobile, but the only two service departments I have visited in Nashville are sub-par. We have owned several and still own a Toyota personally. We have been treated wonderfully at every Toyota dealership. We have visited dealerships in several states due to travel. Update: I still have not been contacted by Zac Miller. I did call and leave him a voicemail as requested in the reply. Ben from service did contact me and offer to get the vehicle in for repair. I will talk with him about repairing it upon my return to town if I decide to keep it. I still need to hear back from Zac or the actual GM. I do not want to own a vehicle where I feel I will be an imposition when I come in for repairs. I need a relationship of trust and respect. I do not currently have that with Lexus. It looks to me like these reply messages are generally just for appearances only. Update 2: I have secured a deal and have a deposit on a new Ridgeline. They will be delivering it and picking up my Lexus GX460 Luxury when I return. The Honda is not nearly as prestigious the Lexus, but we currently have an Odyssey, and the local service is excellent. More

I love my new Lexus! ! I would definitely recommend Lexus Of Cool Springs!! Everyone was great from start to finish! Leah Shinn was amazing! She is very professional and v ! I would definitely recommend Lexus Of Cool Springs!! Everyone was great from start to finish! Leah Shinn was amazing! She is very professional and very eager to help in any way possible! She explained everything to me on my car and helped me set up the app! We were never rushed, she made sure I was comfortable with everything before we left! Thanks to everyone at Lexus of Cool Springs for a wonderful experience! I will definitely be referring this dealership to everyone! It was worth the 4 hour drive! More

My first Lexus and I’m very satisfied. Romaine Clue was so knowledgeable and helpful. Romaine Clue was so knowledgeable and helpful. More

Salesman was very knowledgable - worked quickly to get us taken care of and on our way. Friendly atmosphere- we love our new car! taken care of and on our way. Friendly atmosphere- we love our new car! More

Nice personality, easy to understand, always welcoming, and I will recommend my family and friends to Lexus dealership and theirs a great saleman Mr. Bobby Jones check him out he's easy to deal with. and I will recommend my family and friends to Lexus dealership and theirs a great saleman Mr. Bobby Jones check him out he's easy to deal with. More

This is the fourth Lexus purchased. Doug made this transaction very easy and enjoyable process. Doug made this transaction very easy and enjoyable process. More

Bobby Jones was our sales person. I am from bowling green Ky and found that Bobby played basketball at WKU in B G. Had many common friends. My wife and I decided to drive to Nash I am from bowling green Ky and found that Bobby played basketball at WKU in B G. Had many common friends. My wife and I decided to drive to Nashville to look at Lexus We got Bobby and couldn’t have asked for a better person . When we left we had purchased a RX 350 Lexus. A great day More

The service department was very attentive and accommodating. They provided exceptional service in my emergency situation. accommodating. They provided exceptional service in my emergency situation. More

Thank you Lexus of Nashville service dept for picking up the slack of your poorly managed sister dealership in Cool Springs 20 miles away! These senior citizens appreciate your common sense logic to work u the slack of your poorly managed sister dealership in Cool Springs 20 miles away! These senior citizens appreciate your common sense logic to work us in realizing we could not wait 2 weeks to get a new battery. We will never buy a new car from Lexus of Cool Springs again or ever recommend them! Thank you Freddy for helping us! More