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Lexus of Nashville
Nashville, TN
336 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 336 reviews
October 23, 2019
Best sales and customer service we’ve ever experienced! Romaine is friendly, knowledgeable and was very honest with us. He helped us and educated us tremendously. I would recommend him highly and won’t ask Romaine is friendly, knowledgeable and was very honest with us. He helped us and educated us tremendously. I would recommend him highly and won’t ask for anyone else in the future. We are extremely happy with the choice of vehicle that he helped us make! More
by Serafini
Employees Worked With
Romaine Clue
September 24, 2019
Best Experience In America! This was the best experience I have ever had purchasing a car. Romaine Smith Clue treated me as I was purchasing a $50,000 car I bought a Honda from This was the best experience I have ever had purchasing a car. Romaine Smith Clue treated me as I was purchasing a $50,000 car I bought a Honda from him. If you know anything about sales and customer service people purchase the relationship. Romaine created a life long relationship with me. . From the moment he answered my phone call to the moment he handed me the keys I felt like royal and respected as a women purchasing a car. Lexus of Nashville creates an atmosphere of calm and luxury even when buying a Honda. My next car will be a Lexus from Lexus of Nashville. More
by Noodle
Employees Worked With
Romaine Clue
August 22, 2019
Worst service department commutation I had ever seen I have called to service department to get an advise and schedule an appointment 6-7 times yesterday, August 20th. I was told I have to talk to servic I have called to service department to get an advise and schedule an appointment 6-7 times yesterday, August 20th. I was told I have to talk to service adviser first but nobody was available. I left voice message with my contacts but nobody called me back. I contacted to service department in an hour once again but everything was absolutely the same like the first time. I continued to repeat my attempts but all of them were unsuccessful. I asked a lady that getting all calls first on reception don’t transfer me anymore until she would be able to reach out anybody herself. She told me okey and transfer me to to same manager who had never respond/return my calls in the next second.. Finally I gave a call to Lexus Knoxville, got all info I heeded in a min and set up an appointment. I would never return to Lexus Nashville.. More
by Daniel Letov
Employees Worked With
I don’t remember name of service adviser
August 20, 2019
Awesome Customer Service I had the most amazing experience working with Romaine! Knowledgeable, patient, persistent in finding what I wanted, and very professional! He made su I had the most amazing experience working with Romaine! Knowledgeable, patient, persistent in finding what I wanted, and very professional! He made sure I was taken care of! More
by Therasia Carney
Employees Worked With
Romaine Clue
August 14, 2019
Employees dealt with: I cannot say enough for the wonderful experience my sister and I had at your dealership, owe everything to Paul Hale and Elijah Richard, who treated u I cannot say enough for the wonderful experience my sister and I had at your dealership, owe everything to Paul Hale and Elijah Richard, who treated us with the utmost respect and consideration, they made us feel like family. Thanks to these two wonderful gentlemen my sister is now proud owner of brand new Lexus. Thanks guys! More
by buyers sister
Employees Worked With
Paul Hale, Elijah Richard
April 30, 2019
Amazing Experience Today we went into the dealership to trade my mid-size vehicle for a Denali the dealership had just taken in on trade. We met with Ryan Nieves and im Today we went into the dealership to trade my mid-size vehicle for a Denali the dealership had just taken in on trade. We met with Ryan Nieves and immediately I just loved him. So kind and easy to work with. We told him what we wanted for our trade in and he made the entire process so easy. Being in sales myself I really appreciated him even more. Both he and Jacob Collins in finance were phenomenal. I'd absolutely refer my family members and friends to Ryan. More
by Tina Wilkerson
Employees Worked With
Jacob Collins, Ryan Nieves
April 28, 2019
Excellent Car Buying Experience First car buying experience was amazing! They really went above and beyond. Doug went out of his way to make sure the car looked great and even helped First car buying experience was amazing! They really went above and beyond. Doug went out of his way to make sure the car looked great and even helped us get the car to our house! Great price and overall great experience! More
by Macy03
Employees Worked With
Derrick Wright, Doug Kevern
April 05, 2019
Exceeded my expectations Arrived to test drive/buy an L/Certified 2019 GS350. It had already sold. The sales consultant and sales manager asked if I would purchase a new GS350 Arrived to test drive/buy an L/Certified 2019 GS350. It had already sold. The sales consultant and sales manager asked if I would purchase a new GS350 for the same price. I received maximum value for my LS trade-in and paid less than $1000 more than I would have for a 2018 GS350 with 12K miles at CarMax. More
by mckinn1948
Employees Worked With
Derrick Wright
March 30, 2019
Very pleased with the whole experience. Sales person was ver Very pleasant experience, the salesman was very knowledgeable and listen to all of our concerns and demands. Would recommend this dealership to a frie Very pleasant experience, the salesman was very knowledgeable and listen to all of our concerns and demands. Would recommend this dealership to a friend or stranger. More
by RX350 sport7?
Employees Worked With
Lewis Becoats, Jim Lawrence
