Lexus of New Orleans

Lexus of NO and even Lexus corporate is the absolute worse! I have owned and had my vehicle serviced by Lexus and only Lexus of NO for yrs and i can honestly say this is the worst experience I have ever worse! I have owned and had my vehicle serviced by Lexus and only Lexus of NO for yrs and i can honestly say this is the worst experience I have ever had. Not only did they give me an outrageous estimate to repair my car, suggesting even to just replace the car w/a new one, but they then explained to us they don't really know what's wrong w/the car. it could cost $3K to repair to 10's of thousands. What kind of estimate is that?! Called corp to receive assistance, only to be given the run around by my case worker, Ashton, whom I have never spoken to once! the dealership and corp are on 2 different plains. dealership said if "i bought a "used" engine, I can't guarantee what i'd get" corp says we don't know where they'd get an engine that would be "used" as they have "certified" engines w/a yr's warranty. the dealership never even mentioned that option. horrible customer support and definitely a fall from glory for the Lexus Brand! More

The personnel at the dealership provided excellent service and were cordial and easy to work with. service and were cordial and easy to work with. More

I highly recommend Eddie “ Bo” Williams of Lexus of New Orleans. He made my car buying experience nothing short of amazing!! The customer service was excellent, he was very knowledgeable and answered every Orleans. He made my car buying experience nothing short of amazing!! The customer service was excellent, he was very knowledgeable and answered every question I had about my new vehicle!! More

First time I can say I am very unhappy with the service at Lexus of NO. Had a specific problem that needed to be addressed with my car and was told I would have to leave it to have it worked on. After be at Lexus of NO. Had a specific problem that needed to be addressed with my car and was told I would have to leave it to have it worked on. After being told everything was fixed I returned to get my car and once I returned home, I realized the problem I took it in for wasn't even addressed. Was supposed to have a regular service done at the same time but the tires weren't rotated so I"m not sure what was done to the car and was charged over $700 for my trouble. More

Excellent customer service by Beyla Alvarado at Lexus Excellent customer service by Beyla Alvarado at Lexus dealer ship! Very kind and patient. The process was very quick when purchasing my new car. Tha Excellent customer service by Beyla Alvarado at Lexus dealer ship! Very kind and patient. The process was very quick when purchasing my new car. Thanks again. More

Very customer friendly and understanding of needs and benefits to customer. Acted in customer’s interest and persuade me to purchase Lexus rather than continue to shop. benefits to customer. Acted in customer’s interest and persuade me to purchase Lexus rather than continue to shop. More

Very professional & understanding. I have an RX suv with 233,000 plus miles on it. I have had the car in for timing belt jobs, a/c evaporator repairs, & the warranty dash replacement. W I have an RX suv with 233,000 plus miles on it. I have had the car in for timing belt jobs, a/c evaporator repairs, & the warranty dash replacement. When the a/c went out in the middle of the summer, the service dept. was able to repair the car the next day & provide a loaner even though I had no appointment prearranged. That effort alone made my wife loyal customer. More

Amazing Experience - Ask for Jonatan R. My husband and I both leased our cars with Jonatan R. He's the BEST salesperson that I have ever encountered at any dealership. He's always available My husband and I both leased our cars with Jonatan R. He's the BEST salesperson that I have ever encountered at any dealership. He's always available, always follows up promptly and efficiently, knowledgeable and helpful. He made the entire process pleasant and enjoyable. I used to dread going to dealerships. I will continue to work with Jonatan for my future vehicles and I have recommended him to anyone if they even hint at being in the market for a new car, whether leasing or buying. Of the luxury dealerships in New Orleans, Lexus of New Orleans is BY FAR THE BEST, from sales to service. 100% recommended - and ask for Jonatan!! More

Had a tire problem (nail in tire cause loss of pressure) My Lexus RX 350 had a flat. We could not remove the tire to fix it because another tire dealer put wheel locks on my tires but failed to supply the ke My Lexus RX 350 had a flat. We could not remove the tire to fix it because another tire dealer put wheel locks on my tires but failed to supply the key.. This was not the Lexus dealer's problem but in spite of that, Sean Maloney fixed tire and obtained a new lock key. Now that is above and beyond! Thank you Sean and merry Christmas. Buddy Morris More

Extended warranty I came in to pick up my vehicle from the service department. Had a question about an an extended warranty. I was directed to Ms. Melanie office. Ms Me I came in to pick up my vehicle from the service department. Had a question about an an extended warranty. I was directed to Ms. Melanie office. Ms Melanie was very helpful, she answered every question that I needed to know, She was overly helpful. Ms Melanie also gave some good suggestions that I didn't know about when it came to having an extended warranty. Ms Melanie has phenomenal customer service skills. I walked in there as a Lexus customer but leaving out of Mis Melanie office I felt like I was a part of the Lexus family. Thanks a lot Ms. Melanie. More