Lexus of North Miami

worst dealer ever, did not repair my car right and told me they do not care!!!! wrote to chairman and he just told me to go somewhere else, they just want your money, worst Lexus dealer ever!!! beware once me they do not care!!!! wrote to chairman and he just told me to go somewhere else, they just want your money, worst Lexus dealer ever!!! beware once they have you in their hook you are chop liver to them!!!! More

Based on an online listing, I negotiated for a 2009 Lexus ES350 at this dealership. I was prepared to fly from Tennessee to Miami to buy the car. It was represented to me as a certified pre-owned vehicle, ES350 at this dealership. I was prepared to fly from Tennessee to Miami to buy the car. It was represented to me as a certified pre-owned vehicle, which status includes warranty and service up to 100,000 miles. Based on that CPO status and the negotiated price, I told the salesman that we had a deal. While discussing details such as sales tax and my flight arrangements, he said the vehicle was NOT CPO. I questioned this statement and he went to his manager about it. He replied that, even though the vehicle had gone through the CPO regimen, the dealership would NOT sell it at the negotiated and agreed-upon price, allegedly because it had not been advertised as a CPO car. I said the deal was off and hung up the phone. Because I was angry at being double dealt in such a manner, I called Lexus's U.S. headquarters. The customer service woman connected me with a manager from this dealership, and HE said that the car was NOT a CPO car, despite the salesman's multiple confirmations of that status, as well as a Carfax report that showed it as CPO. Someone was lying to me -- either the salesman or the manager -- and it didn't really matter who. Obviously to me, this dealer wanted me to get on a plane, fly down to Miami, at which point they would bait and switch me into a more expensive price for the car I had negotiated and agreed upon. After all, I flew down one way; I would have been "trapped." The joke is that I got multiple calls over the next few days from this dealer, as part of their routine follow-up procedure. The callers had no idea about what had happened. I told each of them, "just sell me that car as a CPO car and I'll make a plane reservation right away." Each of them said they would see what they could do and call me back. Not one of them called me back. The final straw was today, when I got an oblivious email -- probably a form email -- from this dealer, including the following statement: "My commitment is to make your Internet purchase anxiety free." I'd laugh out loud, if it wasn't so pathetic. Experiences like this are why car salesmen have such lousy reputations. By the way, the only reason "Friendliness" got a "3" is that the salesman was nice. My sense was that he got got in the middle of something he could not control. His manager told him to change the deal we had already made. He as much as told me that. More

James O'Day is very professional, knowledgeable and friendly. They have an above average number of vehicles and I would definitely comes back to this dealer. friendly. They have an above average number of vehicles and I would definitely comes back to this dealer. More

Harry provided great service and was very informative. He made the process easy. He acknowledged my needs and meet them. I would recommend him to future buyers and just gave his name to my neighbor, who o He made the process easy. He acknowledged my needs and meet them. I would recommend him to future buyers and just gave his name to my neighbor, who owns a lexus and is ready to buy another. More

I was very happy when I found the vehicle I was looking for via the internet. When I called about the vehicle (2008 GS 350) Frank was very helpful with any information he provided me in regards to the car. for via the internet. When I called about the vehicle (2008 GS 350) Frank was very helpful with any information he provided me in regards to the car. He gave me his information (including personal cell #) & assured me he would have everything ready for my arrival (did I mention I was coming from 2 1/2hrs away)! Long story short, from the test drive to the time he handed me my keys to drive off of the lot, Frank was a 1st class salesman! He made sure ANY & ALL repairs were made, the vehicle was certified & was "Lexus Ready"! As far as the financing, Albert also did an outstanding job in his department. He secured the best rate for me along with an affordable payment & got me out the door. I have already told people about my experience at the dealership & plan to return whenever I need another vehicle! More

Josh should be promoter, get a bonus and employee of the year! I wish all people from Miami be like Josh with a great energy, attitude and humble! Great experience and I definitely bring more clients to J year! I wish all people from Miami be like Josh with a great energy, attitude and humble! Great experience and I definitely bring more clients to Josh!! More

After we had negotiated and agreed on a price with our sales man, the finance person, Jeff said the price was too low and raised it $500. We walked. sales man, the finance person, Jeff said the price was too low and raised it $500. We walked. More

I will never purchase the vehicle from them. If you want some discount, do not waste your time. They won't do anything for you. Please do not waste your time. some discount, do not waste your time. They won't do anything for you. Please do not waste your time. More

What a great buying experience. They gave us a lower price then any other Lexus dealer, handled the sale with courtesy & respect, and we were in the dealership for 3.5 hours from start to drive out the price then any other Lexus dealer, handled the sale with courtesy & respect, and we were in the dealership for 3.5 hours from start to drive out the door in our new Lexus. Their facility is top notch, too. Looking forward to getting our car serviced there. More

Juan Mallea is the most decent and understanding sales person I have dealt with in over 20 years. What a super pleasure working with him! Thank you Lexus of North Miami for having such a friendly staff. person I have dealt with in over 20 years. What a super pleasure working with him! Thank you Lexus of North Miami for having such a friendly staff. Thank you Juan! More