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Lexus of North Miami - Service Center
North Miami, FL
889 Reviews
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889 Reviews of Lexus of North Miami - Service Center
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January 13, 2015
Horrible Service Center! Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service my 2015 RX 350 the nightmare starts. It went in after only three weeks for a small squeaking noise when the steering wheel moved up and down. (07/11/14) They told me that they HAD to replace the ENTIRE STEERING SYSTEM in the car, and was going to be a big job. I was shocked and told them that I researched online, that it might only be a simple matter of adding some lube to the worm gear that moves the wheel up and down when you exit the car. They refused to do that, and I EVEN OFFERED TO PAY for this service and they still would not do it! So, I took my car to another Lexus Dealer (Kendall) and they had this issue fixed in just 15min, and yes, all they needed to do is add the lube to the gear, and magically it was fixed. Clearly they wanted to bill Lexus Corp. for massive work that was not needed, at the expense of not having MY car, and all the un-nessary part replacement, which on a brand new car is ridiculous. I called the service manager Ed Rubenfeld back to let him know how upsetting this was, and how ridiculous it was that I had to drive to Kendal, when I live less then 2mi away from this dealership. He said he was sorry, and that to give them another chance to do work.. Okay, on 01/09/15 I dropped the car off again for an oil service, and for them to detail the car / wax, etc. I had a loaner for two days, and picked it up only to find a DENT in my passenger side door, with white paint on top (I have a black car). THEY DENIED the dent, and said it was already there. (it was not there, the car was spotless). It was so obvious too that this dent was fresh, and just happened. So, much so that I went right over to the collision center there at the dealer and they were able to wipe off the white paint marks around the dent. as it was so new. Now, I am having to fight with them over this. They claim that they marked the condition report to show the dent, but when they gave me the form the date was the day of pickup and not when it was dropped off. They are / were trying to cover up the dent, and took no responsibility. Next.. I get home and read over the service paperwork that was printed.. and notice they patched a nail from one of my tires?? Um, there was no issues with ANY of the tires when I came in. The paperwork stated that the tire light was on, and that they put a patch on the front tire. There was NEVER any tire light on, and this was NEVER on the service order to start with. No one called me to tell me, nothing. IF there was a nail in the tire, then this happened there at the dealership! Trust me, if there was a tire light on don't you think I would have said something when I dropped the car off?? I called and spoke with the Service Advisor "Harvey" today and he was very clear that the tire light was "on" when the tech took the car into the shop. Yeah, I bet it was :roll my eyes: This dealership is not a good place to bring your car. They are too busy, and not careful at all in the least bit. They are trained to take advantage, and offer no support whatsoever. Take your car anywhere else for service, and be VERY careful when you drop it off for service on what the condition is! More
by Tharr62
November 13, 2014
Who did it? "Henry James did it" Henry is the best salesman I've dealt with since I've been buying Lexus and I'm on my third SUV. He made it happen, I went in with my RX 350 2010 for Henry is the best salesman I've dealt with since I've been buying Lexus and I'm on my third SUV. He made it happen, I went in with my RX 350 2010 for an oil change and before I knew it I was leaving the car lot with a brand new RX 350 2015. "That really happen!" I also have to give credit to Christian Gonzalez because he a play a big part in it too. Keep it up Henry Marie More
by Imansaran
Employees Worked With
Christian Gonzalez, Henry James
October 17, 2014
Alex Vastardis Service Rep Alex assisted me today an learning how to operate my new GS 350. He was extremely professional, explained everything clearly and precisely enabling me Alex assisted me today an learning how to operate my new GS 350. He was extremely professional, explained everything clearly and precisely enabling me to learn all the beautiful features of my new car. It was a very pleasant experience and i appreciate having the opportunity to learn how to use my vehicle properly. Lexus of North Miami will be my on going dealership that i plan on working with on a regular basis. Thank you, Andrea Larsen More
by AndreaLarsen
Employees Worked With
Alex Vastardis
May 18, 2014
considerate, understanding, competent My wife and I brought our car into Lexus of North Miami immediately after we had an unusual driving experience which had concerned us. We did not hav My wife and I brought our car into Lexus of North Miami immediately after we had an unusual driving experience which had concerned us. We did not have an appointment and it was on a Saturday afternoon. We talked to Ed, and, after explaining it to him, he immediately took the car and gave a complete examination. He told us that he did not find any reasons for our concern and took time to explain the possible reasons for our unusual experience. His mannerism, explanation and command of what he was talking about made us feel comfortable and safe. During this examination of the car we also pointed out our concern about the deterioration of the drivers seat leather. Ed viewed it, agreed with us and had it replaced, thanks ED for great service and making us feel that we are in good hands Need to rate Him personally a AAA. More
by MurryDiamond
Employees Worked With
June 28, 2013
I purchased my 2012 GX460 from the North Miami dealership because it is close to my home and has a tremendous facility. I had previously purchased a vehicle from Erik Mansen at a more remote dealership. I kn because it is close to my home and has a tremendous facility. I had previously purchased a vehicle from Erik Mansen at a more remote dealership. I know I can always trust him to provide a haggle-free, fair price and to provide me the most comprehensive support for the duration of ownership. He is professional, friendly, and competent. I was further impressed with this dealership upon meeting Yoni Edery. He arrived and immediately established a new benchmark for quality service. He has accommodated fans of the facilities by expanding the hours of our favorite amenities. He is also very approachable and eager to hear what customers are saying. I would highly recommend any Lexus vehicle, they are all the best quality you can buy. Going to Lexus of North Miami is well worth the trip. More
by GX460FAN
Employees Worked With
Yoni Edery, Erik Mansen
June 12, 2013
On Saturday afternoon, Feb 9 2013, I drove my '07 Lexus ES 350 To Lexus of North Miami to have a blown low beam headlamp replaced. The shop was busy and Mr Hamedani explained that there would be a 6 Lexus ES 350 To Lexus of North Miami to have a blown low beam headlamp replaced. The shop was busy and Mr Hamedani explained that there would be a 60 to 90 minute wait. About 75 minutes later my car was ready. I was charged $ 215.25 for the part and labor (1 hour) charge of $ 140.00. I cannot understand why it would take 1 hour to change one headlamp. More
by dbehrmd
Employees Worked With
Shahed Hamedani
June 12, 2013
I have leased 2 ES-350's from Lexus of North Miami and have had a great dealer experience on both occasions. I have also had my car serviced exclusively at the dealership and have had on-time appoint and have had a great dealer experience on both occasions. I have also had my car serviced exclusively at the dealership and have had on-time appointments, quality service and the work done was what was quoted. I have limited time and I have found the service department to be efficient, friendly and I have spent as little time dealing with my car as I could. I am 100% satisfied with my sales and service experience. More
by snookybeth8888
June 11, 2013
I've been a customer of this Lexus Dealer back when they were located at 441. Ever since I have Leased 5 cars and I keep recommending this dealership to family and friends. Going to this dealer is like they were located at 441. Ever since I have Leased 5 cars and I keep recommending this dealership to family and friends. Going to this dealer is like going home, friendly, comfortable and professional service. My sales Agent, Erik Madsen, knows his merchandise well and therefore when you take delivery of your car, very patiently spends the time necessary to show you how everything works. You get the feeling that you're dealing with an old honest friend. He will go out of his way to help. Harvey Gonzalez my service consultant, handles reception of my car when service is needed, and you can tell he has been well trained to provide the best customer service. Then there a couple of "devils". They are Barbara Angelopoulos and Ron Martin. I call the "devils" (in a nice way) because they are so smart working the numbers, no matter if you were just "browsing" for a car that day, they will make it happen and get you into a car within your budget. Do you have any doubts of going to Lexus Of North Miami? More
by litepro
Employees Worked With
Erik Mansen, Harvey Gonzalez
June 11, 2013
I enjoy it when I take my car to the service. They receive my car as soon I get to the dealer, then they have a nice cafeteria to have my coffe for free, there is a shop with beautiful things and I ca receive my car as soon I get to the dealer, then they have a nice cafeteria to have my coffe for free, there is a shop with beautiful things and I can enjoy the spa for a complimentary service if my car is going to be in the service for less than two hours or they give me a nice loan car if the service is longer.. Super nice experience every time I go!!! More
by Monicatorreblanca
Employees Worked With
Harvey Gonzalez
June 11, 2013
I love getting my car service here. In fact I have moved to another county and still come because of Bobby, he is very professional and nice. to another county and still come because of Bobby, he is very professional and nice. More
by LoudineChristophe
Employees Worked With
