Lexus of Northborough

Highly recommend the service center of Lexus at Northborough; they are all excellent! Everyone from first contact, to leaving with my vehicle, is friendly, professional, informative, and appears to Northborough; they are all excellent! Everyone from first contact, to leaving with my vehicle, is friendly, professional, informative, and appears to care about myself and my vehicle. I trust them with the care of my vehicle and love how clean it is when it comes back to me. They give me a heads up when something is showing wear, so I have time to plan, before it needs to be replaced, if not covered by the warranty. They are doing construction, but still have a waiting area for customers- I prefer to wait. Warm, comfortable, free Wi-Fi, snacks and drinks. I didn’t mind waiting there and it was right next to where you drop off your vehicle. Jim, of the Valet Team, made me feel welcome when I arrived and ensured I knew what would happen next; he also ensured I knew what to do when picking up my vehicle. Bethany Turgeon, my Service Advisor, ensured I knew the process, my contact information was correct, and I knew how long it was expected to take. My car was ready when I expected and Bethany made sure I knew when it was being washed, as that was shortly prior to being done. Daniel Rice was my technician; I did not meet Daniel, but appreciated his hard work. My car was checked out thoroughly by Daniel. I also appreciated how clean my car was when returned to me! I wouldn’t buy a vehicle here again, and don’t recommend anyone buy a vehicle here, based on our experience with everyone during the sales process. More

Lexus of Northborough is the epitome of what a great dealership should be. The salespeople are incredibly responsive and respectful and their service department is literally beyond incredible. The best dealership should be. The salespeople are incredibly responsive and respectful and their service department is literally beyond incredible. The best I’ve ever dealt with and I’ve owned other luxury makes. Nothing compares to Lexus of Northborough service. Nothing. More

Great service department. Received a heads up call before appt and everything went very smooth. Received a heads up call before appt and everything went very smooth. More

Great service timely responses and overall customer focused I have been a customer for a long time. focused I have been a customer for a long time. More

Chuck Haddad was great to work with. I would definitely recommend him to family and friends I would definitely recommend him to family and friends More

Team at Lexus are kind and welcoming, listen and understand what your needs are, excellent at delivery, no surprises. I would recommend this location anytime. understand what your needs are, excellent at delivery, no surprises. I would recommend this location anytime. More

Friendly, helpful and provided right information. They have taken good care of customers. It’s a nice dealer to choose for cars! They have taken good care of customers. It’s a nice dealer to choose for cars! More

They were upfront about their recommendations but weren't pushy about it. I've had consistently good experiences with them pushy about it. I've had consistently good experiences with them More

Great prompt service- Johnathan was awesome! In spite of construction the accommodations were good. Will go back. In spite of construction the accommodations were good. Will go back. More

Great service and friendly staff. They always make sure you are satisfied highly recommend for service They always make sure you are satisfied highly recommend for service More