Lexus of Northborough

I purchased my IS 250 few days ago and it was a great experience. Eugene Oppong was my sales consultant and he took care of everything that I need before and after I bought my car. Everyone was friendly and willing to help me to find the right car for me. I was really happy with the entire experience at Lexus of Northborough. I would highly recommend this dealership.

Very easy to deal with, no pressure. They’re very friendly and helpful. They gave me a good price for my trade. Love my new 2019 Lexus RX350.

In for 5k service in our RX 350. Minor issue with passenger door molding. Replaced under warranty without hesitation. Provided loaner vehicle so I could run errands while being serviced.

As usual my last service at Lexus Northborough was quick and efficient. They even threw in free wiper replacement. Relaxing waiting area and nice experience looking at the new cars in the showroom. Only thing I’d suggest is to bring back the newspapers in the waiting area.

The appointment was on time and was completed in about an hour. The service rep was attentive and helpful. The waiting environment was very comfortable.

Had 4 new tires and alignment done. Had gotten price quote a few weeks earlier and done some research. Ended up using the dealership as the tires for my IS300 are expensive and not easy to come by. Disappointed that I had to spend so much money with just 9 months left on my lease, but need to get through the Winter. Michael Olsen is nice to work with.

We had a wonderful buying a new Lexus at the dealership. Eugene was extremely helpful, supportive, and respectful throughout the entire process, and we truly appreciated his professionalism and Noah's as well in finding us the absolute best vehicle. Our whole family is grateful for their kindness and consideration.

Went to the dealership yesterday morning for an inspection sticker. I was greeted upon arrival in a courteous manner. Inspections are done on a first come, first served basis only. The work was done in a reasonable time. The only thing I wasn't happy with was the cost of replacing the windshield wiper inserts. In my estimation the cost was 2X or more than it should have reasonably cost.

My vehicle was due for routine maintenance that was supposed to be completed in 90 min but to my surprise was completed in only an hour! I have always been treated very well by this dealership and will continue to do business here.

I feel that when I bring my car to Lexus of Norrhborough for service, they always do a great job in not only performing the service needed, but in going through my car to make sure it is in great shape. I trust them as they only recommend further services that are absolutely necessary and they always apply coupons and/ or discounts without being asked. I look forward to my next Kexus purchase in the future.