Lexus of Northborough

Everyone a Lexus Northboro goes out of their way to take care of the customers. care of the customers. More

Great place. I’m always treated great and the service is also great. Friendly and happy environment. Keep up the great work folks!💪 I’m always treated great and the service is also great. Friendly and happy environment. Keep up the great work folks!💪 More

Although the main showroom and service area are under significant renovation, the service is still very efficient and the temporary waiting area is sufficiently comfortable and stocked with coffee, soda, significant renovation, the service is still very efficient and the temporary waiting area is sufficiently comfortable and stocked with coffee, soda, water and snacks. There is a reason I take my Toyota Tundra pickup truck to Lexus for service! More

Valet service is exceptional option. Interaction with service department has been relegated to texts. I was sent a text telling me car was ready with link to review work performed and Interaction with service department has been relegated to texts. I was sent a text telling me car was ready with link to review work performed and payment. Once accessed, no details provided on work that was completed, but did ask for payment information. Possibly a system issue, but something to improve upon to keep customer informed. More

I am treated very well with prompt service and respect! Thank you very much I appreciate it. Thank you very much I appreciate it. More

Great customer service provided my Michael O. Complete explanation and follow up as needed. Thanks Complete explanation and follow up as needed. Thanks More

Always professional and courteous. Car is done on time as promised. Clean and ready to go. Car is done on time as promised. Clean and ready to go. More

Very nice people who always follow through on my requests and do a thorough job with all service work. and do a thorough job with all service work. More

Lexus of Northborough is a dealership that deserves accolades for their sales and service. Over my years of purchasing several Lexus vehicles I have been extremely satisfied with the sales and service accolades for their sales and service. Over my years of purchasing several Lexus vehicles I have been extremely satisfied with the sales and service departments at Lexus of Northborough. My vehicle was recently brought in for maintenance and Joseph Steele provided excellent service overseeing the required work and proving to me that I have chosen a top notch dealership! More

Always great experience with sales team. Can’t say the same for service department. Interaction with service personnel leaves a lot to be desired. Automated texts have replaced human interac Can’t say the same for service department. Interaction with service personnel leaves a lot to be desired. Automated texts have replaced human interactions… no one available to explain work performed or service/maintenance that maybe required in the near term More