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Lexus of Northborough

Northborough, MA

Overview
Reviews
Vehicles
4.9
729 Reviews
Call Dealership (508) 257-7501
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14 Belmont St

Northborough, MA

01532

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Showing 729 reviews

August 18, 2022

Service dept personnel presented themselves professionally & courteously. Engendered trust by not replacing an item that was not needed. Interior car cleaning was not quite adequate. I would More

by ES350Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bethany Turgeon, Nicholas Morais
Report | Print
Aug 19, 2022 -

Lexus of Northborough responded

Thank you for your honest feedback. While I am glad our team left a great impression, I do apologize for not cleaning your vehicle up to our high standards and for any mix-up with what was replaced on your vehicle. Customer satisfaction is our priority, so if you could give me a call, I would be happy to address any ongoing concerns. Thank you, Adam Dziewit - Service Manager - (508) 836-2068

August 15, 2022

I always get Rolls Royce service at Volkswagen prices and the waiting areas are so comfortable.How can you beat that?🤑 More

by afdoyle444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam, Adam Dziewit
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Aug 16, 2022 -

Lexus of Northborough responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Northborough team. Drive safely, and we hope to see you back again down the road!

August 13, 2022

Your team went above and beyond to resolve my issue. Their concern and diligence was very much appreciated. More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Steele, Adam Dziewit
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Aug 13, 2022 -

Lexus of Northborough responded

We're overjoyed we could fix your issue with attentive assistance, Lori! Thanks for supporting Lexus of Northborough with your business and your stellar review!

August 10, 2022

Great service with professionals who go out of their way to help with trade in and purchase of my car! More

by Ernestina A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Campos, Chuck Haddad, Rosa Ridley
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Aug 11, 2022 -

Lexus of Northborough responded

This feedback is music to our ears! Thank you for choosing Lexus of Northborough and for sharing your experience. We wish you many safe and happy miles ahead!

July 31, 2022

Boy my car at this dealership and was happy with process. Have had the car set up there ever since Very happy with the service More

by kelaher22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
D page
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Aug 01, 2022 -

Lexus of Northborough responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Lexus of Northborough team. Drive safely, and we hope to see you back!

July 23, 2022

The service was impeccable. From the receptionist when I walked through the door, to last person who showed me to my car after it was repaired, and everyone in between. I am 100 More

by Sheryl0129
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Steele
Report | Print
Jul 25, 2022 -

Lexus of Northborough responded

Thanks so much for giving the Lexus of Northborough team a shoutout. We're so pleased to hear that you had a seamless experience with us!

July 23, 2022

The dealer have good full services. Give you all the need to be done. Very services. More

by Nguyenha4680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Steele
Report | Print
Jul 25, 2022 -

Lexus of Northborough responded

Thank you for putting your trust in the Lexus of Northborough team. It means a lot to hear that you're happy. Thanks again!

July 20, 2022

Excellent service Took the time to replace my brakes late in the day knowing I was going to be taking a long car trip early next day More

by Arjgn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jul 21, 2022 -

Lexus of Northborough responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Northborough team. Drive safely, and we hope to see you back again down the road!

July 14, 2022

Great service! Everyone was courteous and kept me informed along the way! Would highly recommend this dealership and service department! More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Steele
Report | Print
Jul 14, 2022 -

Lexus of Northborough responded

Kelly, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Northborough team. Drive safely, and we hope to see you back again down the road!

July 13, 2022

Pleasant atmosphere, great service, attentive, and nice people. What more could one ask for when having service on their car? More

by Len
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin McHale, Michael Olson
Report | Print
Jul 14, 2022 -

Lexus of Northborough responded

Thanks for your glowing review, Len! We're delighted our team welcomed you with friendly, accommodating service that shaped a wonderful experience. We hope to work with you again at Lexus of Northborough!

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