Lexus of Northborough

48 hr Review (3 - Phase) Ph1: Our initial experience dealing with Lexus of Northboro Sales Rep Eugene Oppong was a very positive and professional one. Eugene was very attenti Ph1: Our initial experience dealing with Lexus of Northboro Sales Rep Eugene Oppong was a very positive and professional one. Eugene was very attentive to all our (my wifes) needs. He was a pleasure to deal with. We really didnt go into the dealership looking to purchase a Lexus, was just actually picking up my wifes Honda at next door dealership. With that said, after several hrs of looking at several RX350's in lot, we came to an agreement. Both Eugene and Keven McHale (Kevin was also very professional, articulate and pleasant to deal with), each stayed after hours to get the deal done (end of qt.r or not !) Ph2: Things didnt play out like my we (wife) would had hoped over next 24 hrs. She went from Very Excited to Not very excited to be driving out of dealership with a beautiful 2015 RX350. We ran into a few "unexpected" issues when we went in to pick up car following week. My wifes emotions went from high as can be when we signed contract with Kevin M., to "what just happen" ? We were told several issues needed to be addressed, were not fulfilled. Rather than me having to repeat these issues (Im sure they are well documented), I will move on to next Phase Ph3: After making multiple calls into dealership to try and remedy past open actions, I - We couldn't have been more satisfied with this last visit. I contacted Eugene and requested he coordinate a meeting with his Sales Mgr. (Michale Silver) / Service Mgr. (Joel Lobov - who also contacted me and was very helpful). I also then received a call from Patricia Shea (Cust. Service) asking me what she / Lexus could do to help with current open actions, and also make this car buying experience a more positive experience for my wife Marjorie. Bottom line is this: Each one of them listen first..... Then each one of them could not have been more Polite, Professional, Helpful and more important - "Results (Customer) Oriented" !! They all Stepped Up To The Plate as a LEXUS TEAM, and Corrected all of our (Marjorie) open issues- past concerns, and made our Lexus of Northboro car purchase a much more Positive Experience this time around. We appreciated this and look forward to many yrs of Lexus of Northboro dealings. Regards, More

Very Positive Experience We had received an initial price quote over the internet from Jodi Campbell, and received a favorable trade-in on our existing Lexus, so the negotiati We had received an initial price quote over the internet from Jodi Campbell, and received a favorable trade-in on our existing Lexus, so the negotiations with Eugene were minimal & fast. Eugene retrieved the IS300 from another local dealership, and had it ready in just a few days. It is actually a pleasurable experience to have my car serviced at Lexus of Northborough, and opted to pre-pay for 5 years of scheduled service visits. Looking forward to returning again and again! Highly recommended.... More

Great car buying experience. Eugene was very helpful, friendly, and patient with us. My wife and I were very pleased with his service. I highly recommend him and will return for Eugene was very helpful, friendly, and patient with us. My wife and I were very pleased with his service. I highly recommend him and will return for the next car purchase, More

Great experience! Val and Kevin were great to buy a car from. Everything went very smoothly. Excellent communication and great customer service! I look forward to wo Val and Kevin were great to buy a car from. Everything went very smoothly. Excellent communication and great customer service! I look forward to working with this team for our next car! More

Outstanding Experience I went to get my third Lexus at this dealership and I was very happy with the leasing process. My sales consultant was Eugene Oppong who was very he I went to get my third Lexus at this dealership and I was very happy with the leasing process. My sales consultant was Eugene Oppong who was very helpful and knowledgable about the car. He took me on the test run with the new Lexus 350L, helped me purchase the car, and most important he showed me how to work this beautiful car. He was extremely patient as he showed me how the new technology and Lexus apps. Lexus of Northborough makes leasing a car very easy. Joel Lobov, master service, greeted me and told me not to hesitate to call him with any questions. More

Best dealership Very nice and professional people. I had an excellent experience when I leased my car. Highly recommend them. The entire staff is courteous and helpfu Very nice and professional people. I had an excellent experience when I leased my car. Highly recommend them. The entire staff is courteous and helpful More

Tremendous Sales Experience Had the pleasure recently to purchase a Lexus from Lexus of Northborough. The entire experience was done with professionalism and very business like. Had the pleasure recently to purchase a Lexus from Lexus of Northborough. The entire experience was done with professionalism and very business like. At no point did I feel like I was being pressured. Everyone in the process provided me with the required information to help me make the right choice. For me, the right choice was buying a car from Lexus of Northborough!! More

Buying a used car for my daughter The staff at Lexus of Northborough was friendly, professional, knowledgeable and trustworthy. Especially Mansi Chury, it was a pleasure to work with h The staff at Lexus of Northborough was friendly, professional, knowledgeable and trustworthy. Especially Mansi Chury, it was a pleasure to work with her. If she continues to work there, I will return to deal with her on future purchases. I thought the warranty pitch was a little much but once we decided it was too expensive to purchase we easily moved on to the next phase of purchasing. I will say everything was explained and on the up and up however. When I submitted my information David Mack immediately got back to me to schedule a test drive. Beth the secretary was extremely courteous and helpful throughout the process as well. More

professional staff was a pleasant experience purchasing a vehicle there. everyone was professional and courteous. i was given lots of time and attention. i was not rush was a pleasant experience purchasing a vehicle there. everyone was professional and courteous. i was given lots of time and attention. i was not rushed through the process. Eugene was great. pleasant and most helpful. More

Great experience Brad made the experience as forthright and honest as I have ever experienced. I definitely would send all my friends here. I needed a new lease and ha Brad made the experience as forthright and honest as I have ever experienced. I definitely would send all my friends here. I needed a new lease and had come from my current company and one other place. The service is why we ended up with a Lexus. More